Job description
HOTEL MANAGER
Sheraton Mallorca Arabella Golf Hotel
About us
Sheraton Mallorca Arabella Golf Hotel is part of Arabella Golf Resort Mallorca, one of the Mediterranean's leading golf and leisure destinations. Located in the exclusive residential area of Son Vida, the resort combines two hotels, four championship golf courses and a unique lifestyle offering just minutes from the centre of Palma.
As one of Marriott International's most established and recognised brands, Sheraton has been bringing people together for generations through warm hospitality, vibrant social spaces and genuine service.
At Arabella Hospitality, we combine the strength of this global brand with the personality, flexibility and long-term vision of a family-owned hospitality company deeply rooted in Mallorca.
We are looking for an experienced Hotel Manager to lead the daily operation of the hotel and contribute to the continued success of the resort.
The role
The Hotel Manager is responsible for overseeing the day-to-day operation of the hotel, ensuring the highest standards of service, financial performance and operational excellence.
The role works closely with department heads and corporate teams to foster an engaged culture, develop talent and continuously enhance the guest experience.
Key responsibilities
· Lead the daily operation of the hotel, ensuring exceptional guest satisfaction across all departments.
· Inspire, coach and develop department heads and operational teams, fostering collaboration and accountability.
· Deliver budgeted financial results while identifying opportunities to improve profitability and operational efficiency.
· Monitor service quality, guest feedback and operational KPIs, implementing continuous improvement initiatives.
· Ensure compliance with Marriott brand standards, company policies and all applicable regulations.
· Work closely with Revenue Management, Sales & Marketing, Finance, HR and other corporate departments to achieve business objectives.
· Support talent development, succession planning and employee engagement initiatives.
· Promote a culture of excellence, teamwork and continuous improvement throughout the hotel.
