Job description
Con más de 100 hoteles galardonados en todo el mundo, las damas y caballeros de The Ritz-Carlton crean experiencias tan excepcionales que el huésped recuerda durante mucho tiempo, incluso cuando ya se ha ido. Queremos atraer a los mejores profesionales del sector hotelero del mundo para que creen recuerdos duraderos, ya que creemos que todos tienen éxito cuando están empoderados para ser creativos, amables y compasivos.
Todos los días, establecemos los estándares para un servicio de lujo excepcional y especial en todo el mundo y nos enorgullecemos de brindar excelencia en el cuidado y el confort de los huéspedes.
Tu función será asegurarte de que los "estándares de oro" de The Ritz-Carlton se cumplan con amabilidad y atención todos los días. Los estándares de oro son la base de The Ritz-Carlton, lo que nos guía para que cada día sea mejor que el anterior. Gracias a esta base y la creencia de que nuestra cultura conduce al éxito, The Ritz Carlton se ha ganado la reputación de marca mundial líder en el sector hotelero de lujo. Como parte del equipo, aprenderás y pondrás en práctica los estándares de oro, como la promesa del empleado, el credo y los valores de servicio. Además, te prometemos que te ofreceremos la oportunidad de estar orgulloso del trabajo que haces y de tu equipo.
Al unirte a The Ritz-Carlton, te unes a una cartera de marcas con Marriott International. Estarás donde puedes llevar a cabo tu mejor trabajo, comenzarás a cumplir tu propósito, formarás parte de un increíble equipo mundial y te convertirás en tu mejor versión.Instantly recognizable, The Ritz-Carlton Tenerife, Abama is the island's most iconic resort: an oasis of tranquility where sea, land, and subtropical vegetation blend with architecture inspired by Moorish style. With 462 rooms and suites - spread across the vibrant Citadel and the exclusive Retreat - offering magnificent views of the Atlantic Ocean, Mount Teide, or the resort's lush gardens. This 5-star resort is an award-winning gastronomic destination, featuring restaurants that range from light and simple cuisine to Michelin-starred fine dining. In addition, it boasts numerous pools, a 2,500 m² Spa & Fitness Center, and the largest Ritz Kids in Europe. On Abama's golden sand beach, guests enjoy an exclusive area with complimentary sun loungers and umbrellas.
Join our team!
…as Spa Service Expert at The Ritz-Carlton Abama Resort in Tenerife!!
Who we are looking for…
Are you passionate about creating unique wellness experiences and delivering exceptional service? As a Spa Service Expert, you will ensure that every guest enjoys a relaxing and personalized experience from the moment they arrive at the spa. If you have great attention to detail, strong communication skills, and love working in a luxury environment, we want to meet you!
Your responsibilities include…
• Provide general guidance to guests about the spa, including locker use, lounge areas, and hospitality stations.
• Offer amenities such as water, juices, or heated neck pillows to enhance guest comfort.
• Answer questions about spa services and hotel facilities.
• Escort guests to and from treatment rooms.
• Regularly check the system for updates and schedule changes throughout the day.
• Maintain cleanliness and organization in workstations, treatment rooms, lockers, and common areas.
• Place used linens in the designated area.
• Secure products and equipment at the end of each shift.
• Restock lockers, lounge areas, and hospitality stations with towels, linens, products, and amenities.
What we expect from you…
• Previous experience in spa, hospitality, or customer service (preferably in luxury hotels).
• Excellent communication and customer service skills.
• Fluency in English and Spanish.
• Ability to work as part of a team and adapt to dynamic environments.
• Valid work permit in Spain.
What we offer…
• Attractive salary above market standards.
• Travel worldwide with special rates at over 9,500 Marriott hotels ("Explore Rate"), also for your family, partner, and parents.
• Enjoy our culinary offerings with 20% discount at our hotels and 50% at the resort.
• Up to 75% discount on flights if you reside in Tenerife.
• Corporate benefits with discounts on leisure and travel.
• Special birthday gift.
• Experience the resort as a guest after one year of service - a unique opportunity!
• Extra pay.
• Innovative training programs and professional development opportunities.
• Growth possibilities within an international company.
• Complimentary meals in the employee dining room.
• Uniform and laundry included.
• Employee celebrations and events: outings, anniversaries, special weeks.
• Activities to contribute to the community.
• Comprehensive corporate medical care.
(All benefit programs and bonuses are subject to internal regulations and applicable tax and social laws. There is no legal entitlement to these programs, and the employer may modify the offer at any time.)
Feeling inspired? Apply on MarriottCareers with your documentation.
Marriott International is an equal opportunity employer. We believe in diversity and an inclusive culture focused on people. We are committed to not discriminating based on disability, veteran status, or other protected grounds under the law.
Across more than 100 award-winning properties worldwide, the Ladies and Gentlemen of The Ritz-Carlton create experiences so exceptional they linger long after the stay. We believe everyone succeeds when empowered to be creative, attentive, and compassionate.
Every day we set the standard for unique luxury service and take pride in delivering excellence in care and comfort for our guests.
Your role will be to ensure that The Ritz-Carlton "Gold Standards" are upheld with grace and attention every day. These values are the foundation of our culture and the reason The Ritz-Carlton is a global leader in luxury hospitality. As part of our team, you will learn and exemplify our principles, such as the Credo, Employee Promise, and Service Values.
By joining The Ritz-Carlton, you become part of Marriott International's portfolio of brands. Be where you can give your best, start your purpose, belong to an incredible global team, and become the best version of yourself.
