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Reservations Agent - Hotels Malta and Gozo

Meliá Hotels International

San Pawl il-Bahar, Malta

Publicada el 12/03/26

Reservations Agent - Hotels Malta and Gozo

Meliá Hotels International

San Pawl il-Bahar, Malta

1 vacancy

5 people applied to this job

Job description

Last 7 days

Permanent

Reservation Agent

Mission: As a Reservation Agent, you will work with trend data to respond to Guest and Customer enquiries to develop strong relationships and maximise revenue opportunities. This role reports to the Hotel Manager What Will I be doing? • Update the records of the available rooms, rates, daily reservations, cancellations, rooms in book, amendments and no shows. • Assist guests and clients during their accommodation period in any request prior to arrival. • Manage all the available data on the different channels and monitoring of pick up. • Controlling rooms inventory including wholesale allocations and overbooking scenarios appropriately. • Know all the hotel policies, procedures and payment methods. • Manage the VIP Request and the special request in a professional manner. • Reconciling reservations daily commissions. • Loading and maintaining rates in Melia Guest Reservations System. • Assist the Revenue Team in Revenue report consolidation and as needed. What are we looking for? • Extensive experience using Opera PMS is essential. • Previous experience in a Reservations/Front Office Supervisory role. • Comprehensive understanding of hotel systems. • The ability to manage time efficiently with competing deadlines. • The ability to liaise professionally in all aspects of the role, including excellent telephone and email etiquette. • Experience using the Microsoft Office suite.

Requirements

Residence

Indifferent

Minimum degree

None of the above

Experience

Not required

Report offer

About the company

Meliá Hotels International

Palma de Mallorca, Spain

Hotel Chain

Website

Somos la compañía líder en España y una de las mayores del mundo, con diez marcas reconocidas y más de 370 hoteles en cuatro continentes. Meliá Hotels International es el único entre los veinte mayores grupos hoteleros internacionales con un origen vacacional y con el tamaño ideal para combinar una excepcional hospitalidad con una gestión eficiente y cercana a sus stakeholders. Todo esto, unido a nuestra calidez y pasión españolas, nos hace únicos y diferentes. En Meliá todos somos Very Inspiring People, grandes profesionales que hacen el día a día más fácil y excepcional. Desde el recién llegado hasta el más veterano, todos ellos reúnen unas cualidades únicas e importantes que hacen que trabajar en Meliá sea una oportunidad de crecimiento constante y un pasaporte para crear tu futuro donde quieras.

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