Be the key to excellent customer service in our Portuguese market! Join our team as a Portuguese and English-speaking Receptionist and create memorable customer experiences. Bem-vindo to a role where positive interactions begin with a Portuguese 'Olá! How you’ll be hosting with heart: - You take care of guest onsite, but will mainly take care of inquiries in our ticketing system across all markets, while staying in close contact with our Guest Relations Managers to present an optimal solution for each guest no matter the situation - You have a watchful eye and open ear when it comes to feedback from the guest and can find creative solutions for problems - You give our guests a great limehome experience by responding to their individual needs regarding reservations and services, providing all relevant information and leaving your personal touch when interacting with them - You ensure efficient check-in and check-outs, as well as effective payments and billing - You identify pain points & potential for improvement in day to day business and proactively propose solutions - You maintain a clean and professional front desk at all times What you need to shoot for the stars: - You have a passion for communication and attending to guests' needs - You communicate fluently in Portuguese and English, other languages are a plus (Spanish, German and French are highly valued) - You have at least 1,5 years of experience in a hotel front desk/reception - You have a passion for customer service and stay calm even in stressful situations - You fully support the concept and vision of limehome and work zealously to achieve our goals - You don't mind working in rotative shifts and during the weekend - Previous experiences in hospitality or retail are highly valued

Requirements

Experiencia

Less than 1 year

Titulación mínima

No Qualifications

Idiomas

Portuguese

Permiso de trabajo

European Union

Residencia

Region of vacancy

Report offer

About the company

Limehome

Lisboa, Portugal

+2 empleados

Tourist apartments

Website

We are one of the fastest growing hospitality players and the preferred brand for the modern traveller. We provide every guest with a private suite experience with contemporary furnishings, with amenities designed to make our guests feel at home and with a digitally enabled guest journey – all at exceptional value for money. We simply provide a place designed to stay!

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