Job description
What’s the job?
As bell staff you are responsible for providing a positive first and last impression to guests as they arrive and leave the hotel, as well as help them with luggage.
Reports to the Front Desk Manager.
Your day-to-day
• Greet all guests upon arrival.
• Assist guests with luggage to their rooms promptly when checking in and upon checking out.
• Promote all hotel functions and facilities.
• Inform incoming guests on the following while assisting them to their room: storage area, restaurant hours, the events happening in the hotel, health club information, emergency procedures; equipment and exit paths.
• Once in guest room, provide the guest with the following information: basic telephone instructions, procedures for charging items to one's rooms, heating and air conditioning, laundry procedures, door lock and key use, room directory, etc.
• Remove trash, papers, cans, bottles, cups, etc., in lobby area.
• Assist guest with general information when Front Office is not available.
• Possess knowledge of the community and area in which the hotel is located to assist guests with information on special events (sporting, theater, movies, entertainment, and restaurants).
• Polish and clean bell carts daily.
• Assist guests into automobiles or taxi.
• Prevent entrance of unauthorized or undesirable persons.
• Quickly respond to guest requests in a timely and friendly matter.
What we need from you
• Studies in hospitality or related field.
• 2+ years’ experience working in Rooms department.
• Must be fluent in local language and English, additional languages will be highly valuable.
• Proactive, positive, energetic, dynamic, emphatic, team-worker and with passion for service.
What to expect from us
• Discounted international room rates.
• Room for professional growth in one of the largest hospitality companies.
• Training programmes and access to IHG’s training tool.
• Uniform and laundry service.
• Meals whilst on duty.
• Private health insurance discount.
• Kimpton Benefits: our platform with exclusive discounts for employees.
• Cool work environment and lots of fun! 😊
