Somos la compañía líder en España y una de las mayores del mundo, con diez marcas reconocidas y más de 370 hoteles en cuatro continentes. Meliá Hotels International es el único entre los veinte mayores grupos hoteleros internacionales con un origen vacacional y con el tamaño ideal para combinar una excepcional hospitalidad con una gestión eficiente y cercana a sus stakeholders. Todo esto, unido a nuestra calidez y pasión españolas, nos hace únicos y diferentes.


En Meliá todos somos Very Inspiring People, grandes profesionales que hacen el día a día más fácil y excepcional. Desde el recién llegado hasta el más veterano, todos ellos reúnen unas cualidades únicas e importantes que hacen que trabajar en Meliá sea una oportunidad de crecimiento constante y un pasaporte para crear tu futuro donde quieras.

Missione: Garantisce che il servizio di ristorazione sia svolto con successo e in linea con gli standard di qualità definiti dall'Hotel. Responsabile della qualità, preparazione e presentazione del cibo prodotto nella cucina assegnata. Cosa dovrai fare:<ul><li>Predisporre la realizzazione dei diversi servizi.</li><li>Portare a termine preparazioni preliminari.</li><li>Preparazione di piatti semplici</li><li>Partecipare alla cura della cucina e dei locali annessi</li><li>Rispettare le norme igieniche e di sicurezza vigenti</li></ul> Chi stiamo cercando:<ul><li>Ottima conoscenza dell'italiano, la conoscenza dell'inglese costituisce titolo preferenziale.</li><li>Pregressa esperienza in ambiente cucina anche minima.</li><li>Essere organizzati e in grado di comunicare efficacemente con i colleghi.</li></ul>

Commis di cucina - ME Milan Il Duca

Mission: Support the restaurant team in delivering accurate and courteous service, following Meliá quality standards. The intern will contribute to the correct presentation of food and beverages, ensuring guest satisfaction while learning how to anticipate expectations and provide memorable dining experiences. What will you be doing? <ul><li style="font-size:12.0pt;color:black">Welcome guests and assist them with menu choices, communicating clearly and positively.</li><li style="font-size:12.0pt;color:black">Learn and follow service procedures according to hotel standards.</li><li style="font-size:12.0pt;color:black">Present dishes and beverages with enthusiasm and professionalism.</li><li style="font-size:12.0pt;color:black">Anticipate guest needs and contribute to exceeding expectations.</li><li style="font-size:12.0pt;color:black">Support the team with order taking and food &amp; beverage service.</li><li style="font-size:12.0pt;color:black">Assist in table setup, clearing, and resetting between courses.</li><li style="font-size:12.0pt;color:black">Observe the dining experience and escalate guest requests to senior staff when needed.</li></ul> What are we looking for? <ul><li style="color:black">Fluent in Italian; good command of English (additional languages are a plus)</li><li style="color:black">Formation related to Hospitality or Tourism will be highly valuated.</li><li style="color:black">Positive attitude, team spirit, and excellent interpersonal skills</li><li style="color:black">Genuine interest in hospitality and restaurant service</li><li style="color:black">Strong organizational and communication skills</li><li style="color:black">Passion for customer service and willingness to grow professionally</li><li style="color:black">Flexibility, enthusiasm, and availability to work on shifts.</li></ul>

Waiter Trainee - INNSiDE Milano Torre GalFa

MISSION: The Concierge, as an expert prescriber and authentic ambassador of the destination, is responsible for receiving and managing customer requests, always providing them with unique and personalised services and products and committing to achieving excellence in customer satisfaction. Key Responsibilities:<ul style="list-style-type:disc"><li>Manage guest requests, anticipating needs and desires.</li><li>Apply upselling and cross-selling techniques to optimize additional revenue.</li><li>Personalize the guest experience and exceed expectations.</li><li>Adhere to safety standards, procedures, and guest experience management tools.</li></ul>Requirements:<ul style="list-style-type:disc"><li>Education in Tourism, Social Sciences, PR, or a related field.</li><li>Excellent command of English and the local language; a third language is a plus.</li><li>At least 1 year of experience as a Concierge or in Guest Experience (GEX).</li><li>Passion for luxury service, attention to detail, strong communication, and problem-solving skills.</li><li>Team player; preferably a member of Les Clefs d’Or.</li></ul>What We Offer:<ul style="list-style-type:disc"><li>Dynamic and international work environment.</li><li>Career development and continuous training opportunities.</li><li>Initial 6-month contract with the possibility of extension.</li><li>Contract Level: CCNL Turismo, C2</li></ul>

Concierge - Palazzo Cordusio Gran Melia Hotel

Mission: Ensure efficient operation of the guest service line, addressing customer requests and striving for total satisfaction. Key Responsibilities:<ul><li>Manage guest requests via telephone and personalize their experiences.</li><li>Offer tailored services and apply upselling techniques.</li><li>Handle customer incidents and adhere to departmental standards.</li><li>Utilize management tools and follow improvement plans based on customer feedback.</li><li>Ensure health and safety protocols are followed.</li></ul> Requirements:<ul><li>Education: Training in Tourism, Hospitality, Marketing, or similar.</li><li>Skills: Knowledge of telephone service, proficiency in Office 365, strong communication, problem-solving, and teamwork abilities.</li><li>Experience: 1 year in a similar external role, and at least 6 months in a customer-facing department.</li></ul>

Guest Service Line Appartenente alle Categorie Protette - Melià Hotels International

Job Summary: Melià Hotels International, per Palazzo Cordusio, è alla ricerca di Commis de Rang appartenenti alle Categorie Protette. Di cosa ti occuperai?<ul style="list-style-type:disc"><li>parteciperai all'allestimento della Sala e dei tavoli;</li><li>supporterai gli Chef de Rang nello svolgimento del servizio;</li><li>garantirai la disponibilità delle attrezzature necessarie per la mise en place.</li></ul> Cosa stiamo cercando?<ul style="list-style-type:disc"><li>pregressa esperienza nel ruolo di almeno 6 mesi;</li><li>conoscenza buona della lingua inglese;</li><li>capacità di lavorare in team.</li></ul>

Personale di Sala Appartenente alle Categorie Protette - Melia Hotels International

Job Summary: To manage properly all the activities related to F&amp;B Hostess position What will I be doing?<ul><li>Keeps their work area tidy and clean with all the equipment and supplies required for the service, keeping menus and bill holders in good condition.</li><li>Participates in briefings at the beginning of each shift to get information on dishes of the day, VIPs, groups, events, and general comments and sharing information.</li><li>Consistently offers a warm and professional welcome and farewell to guests and customers on arrival and departure, always with an impeccable posture and personal presentation.</li><li>Greets customers with a nice smile and cordial greeting and leads them to their table.</li><li>Responsible for taking reservations by phone, accurately noting customer data: name, time booked, number of diners, place where they are staying and telephone number.</li><li>Ensure the customer's experience and personalise their stay, anticipating their needs and exceeding their expectations.</li></ul>  What are we looking for? <ul><li>Excellent Interpersonal Skills and strong Public Relations Attitude</li><li>Must be fluent in English; other languages are preferred</li><li>Flexibility, strong motivation and ambition for professional growth</li></ul>

F&B Hostess - ME Milan Il Duca

MISSION: Responsible for the daily operations of the department, committed to achieving excellence in customer satisfaction. Works alongside the team to meet and exceed customer service expectations. RESPONSIBILITIES:<ul><li>Personalize guest interactions by using their name during conversations.</li><li>Maintain accurate guest profiles, ensuring compliance with data regulations.</li><li>Stay informed about VIP arrivals and ensure a proper welcome.</li><li>Handle front desk administrative tasks, including billing and credit card processing.</li><li>Manage guest complaints with professionalism and empathy.</li><li>Communicate important information to front desk management.</li><li>Continuously improve skills and contribute to front desk best practices.</li><li>Support the Revenue team by maximizing upselling and cross-selling.</li><li>Ensure smooth and efficient check-in/check-out processes, including digital check-ins.</li><li>Handle internal and external guest phone requests when necessary.</li><li>Act as a hotel ambassador, upholding service standards at all times.</li><li>Address guest inquiries and requests efficiently within an acceptable timeframe.</li></ul>CUSTOMER EXPERIENCE:<ul><li>Comply with brand standards and operational guidelines.</li><li>Personalize guest experiences by anticipating and exceeding expectations.</li><li>Handle customer incidents and escalate unresolved issues.</li><li>Support the hotel’s Sensory Architecture and promote its services, events, and experiences.</li></ul>REQUIREMENTS:<ul><li>Education: University degree or vocational training in Tourism, Hospitality, or similar.</li><li>Languages: Advanced English; a third language is a plus.</li><li>Experience: At least 1 year in customer service.</li><li>Skills: Hotel operations, check-in/out procedures, customer service, complaint handling, organization, and communication.</li></ul>CONTRACT:<ul><li>Fixed-term contract.</li><li>Level C2, CCNL Turismo AICA.</li></ul>

Front Office Agent Appartenente alle Categorie Protette - Melià Hotels International

Job Summary: To manage properly all the activities related to F&amp;B Hostess position What will I be doing?<ul style="list-style-type:disc"><li>Keeps their work area tidy and clean with all the equipment and supplies required for the service, keeping menus and bill holders in good condition.</li><li>Participates in briefings at the beginning of each shift to get information on dishes of the day, VIPs, groups, events, and general comments and sharing information.</li><li>Consistently offers a warm and professional welcome and farewell to guests and customers on arrival and departure, always with an impeccable posture and personal presentation.</li><li>Greets customers with a nice smile and cordial greeting and leads them to their table.</li><li>Responsible for taking reservations by phone, accurately noting customer data: name, time booked, number of diners, place where they are staying and telephone number.</li><li>Ensure the customer's experience and personalise their stay, anticipating their needs and exceeding their expectations.</li></ul>  What are we looking for? <ul style="list-style-type:disc"><li>At least 1 year of previous experience in the same role</li><li>Excellent Interpersonal Skills and strong Public Relations Attitude</li><li>Must be fluent in English; other languages are preferred</li><li>Flexibility, strong motivation and ambition for professional growth</li></ul>

Looking for a job in Milão?We've got you!

Commis di cucina - ME Milan Il Duca

Waiter Trainee - INNSiDE Milano Torre GalFa

Concierge - Palazzo Cordusio Gran Melia Hotel

Guest Service Line Appartenente alle Categorie Protette - Melià Hotels International

Personale di Sala Appartenente alle Categorie Protette - Melia Hotels International

F&B Hostess - ME Milan Il Duca

Front Office Agent Appartenente alle Categorie Protette - Melià Hotels International

F&B Hostess - Palazzo Cordusio Gran Melià Hotel

Commis di cucina - ME Milan Il Duca

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