Job description
As Resort Manager, I fully comprehend the vision of Six Senses to help people reconnect with themselves, others and the world around them, plus our values of local sensitivity and global sensibility, crafted experiences, emotional hospitality, responsible and caring, fun and quirky and pioneering wellness. By embracing the Six Senses vision and values, I will deliver an exceptional experience for guests and develop hosts to be the very best they can be.
In this role, I will assume full responsibility for the efficient operation of the property to provide exceptional products and services within Six Senses brand operating standards and budget.
Duties and Responsibilities:
Operational Ownership
I will work strategically with the General Manager to develop cohesive and productive goals for my property and establish procedures/guidelines to achieve them. I will maintain an overall consistency of the Company’s vision, quality/standards and develop concepts consistent with brand identity.
I will work collaboratively with the General Manager, Executive team and operations on correlated product standards and ensure that the brand provides a systematic culture that delivers excellent guest service results as measured by the brand, independent guest satisfaction company and social media vehicles in an effort to deliver on our promise to our guests and stakeholders.
My scope of work includes:
• Keep abreast of industry trends and practices and update knowledge and skills to improve the product and service offering.
• Focus on the rejuvenation of the property experience.
• Products and services will be constantly assessed and reviewed to remain relevant, innovative and in keeping with Six Senses wellness and sustainability practices.
• Focus and review regularly through my physical presence in all areas of property, our rigorous adherence to LQA standards.
• Responsible for an exceptional guest experience from reservations to arrival to departure.
• Effectively carry out service recovery or charge our hosts to do so in the event of guest complaints.
• Responsible for inspecting selected villas, public areas and heart-of-the-house areas on a regular basis and ensuring any maintenance and product improvements are actioned within the designated time frame.
• Lead a team of engaged and experienced managers who each manage their own teams on a daily basis to provide the Six Senses exceptional standards of operation and service.
• Assist General Manager on meeting and exceeding the annual budget in terms of both revenue generation and cost control.
• Deliver a crafted experience for all of our guests and foster a desirable place to work for all of our hosts.
• Assist General Manager on ensuring that property complies with all legal, statutory and financial requirements.
• Implement, review and maintain documentation, reporting systems, contractual obligations, security and safety protocols, communications, product and service standards.
• Implement, review and maintain host management practices and budgetary controls to ensure the successful operation of the property.
• A high standard of personal appearance, grooming and hygiene, plus comprehensive knowledge of safety, security and emergency procedures will be maintained by myself and all hosts in line with brand and statutory requirements.
• Ensure that interaction and communications between departments within the property are clear and effectively maintained to support the smooth running of the property.
• Work closely with marketing, sales and public relation in developing strategies and tactics which support revenue generation and profile-raising initiatives are undertaken as documented in the marketing plan.
• Meet and engage with the media and with the local community.
• Instill a revenue-focused philosophy so that all hosts are fully engaged with driving revenue opportunities in line with the business strategy and annual plan.
• Ensure that all activities within the property are carried out ethically, honestly and within the parameters of local law.
• Revise and control that each department’s operational budget is strictly adhered to and all costs will be continually monitored and controlled to drive profitability, while taking into consideration the preservation of required standards with every decision made.
• Assist General Manager to provide financial reporting based on the Uniform System of Accounting for the Lodging Industry (USALI).
• Ensure that forecasting is undertaken on a daily, weekly, monthly, quarterly and annual basis to ensure budgets are met and exceeded.
• Prepare and submit legally required and confidential documentation related to the operation.
• Complete accurately all corporate reporting requirements for the role.
• Attend or conduct the designated meetings and briefings as instructed by the General Manager with a two-way flow of pertinent information and communications.
• Perform any additional duties given to me by the General Manager.
As Resort Manager, I am responsible for the management, performance and development of all hosts within the property through the provision of direction, encouragement, enthusiasm, discipline, performance evaluation and counselling to build a loyal, productive and effective team.
Recruitment of the right people is intrinsic to delivering the Six Senses standard of service. I will work closely with Human Resources in identifying potential internal and external candidates
I will identify high potential talent for development in the property and ensure that there are Individual Development Plans that are well executed.
I will always behave in a professional manner and set an example to all. I will abide by Six Senses principles, core values, best practices, guidelines, and objectives, while respecting other cultures and nationalities and projecting a positive and proactive position to help build and maintain a strong, loyal team.
All activities will be carried out ethically, honestly and within the parameters of local law. I will ensure a safe and secure environment for guests, hosts and property assets in compliance with property or owner’s policies and procedures and regulatory requirements. I will maintain relations with outside contacts and drive host involvement in community organizations, activities and businesses.
Qualifications:
To execute the position of Resort Manager, I have the required qualifications, technical skills and experience in a similar role in luxury hotels with proven results. I possess a minimum of a Bachelor’s degree in Hospitality or Hotel Management or Business Administration and ten years or more experience in a similar luxury hotel role plus multi-departmental experience.
Technical skills include Advanced MS Office, plus I am also familiar with various hotel systems including POS, PMS and MIS platforms, along with some knowledge of accounting software. I have an excellent command of written and spoken English and Spanish with some knowledge of the local customs.
My financial acumen positions me as a business savvy leader with demonstrated financial understanding and interpretation of reports plus cost and inventory control.
From a people management perspective, I am a responsive, engaged and interactive leader, capable of building strong positive relationships with hosts that results in a shared vision of success for the operation, demonstrated ability to leverage shared resources and to manage through influence.
A valid European work permit is mandatory to be considered for the role.
I will maintain a thorough understanding of Six Senses in terms of guidelines, rules and regulations, operating standards, facilities and services.
The above is intended to provide an overview of the role and responsibilities of a Resort Manager for Six Senses Ibiza . It is not and does not imply that the above is an inclusive and/or exhaustive list of the duties and responsibilities inherent in the position.
Six Senses is an equal opportunity employer. This policy applies to all terms and conditions of employment.
