Job description
Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.
Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world's most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.
Mandarin Oriental, Barcelona is an exclusive 5-star hotel located on Barcelona's Paseo de Gracia, also home to several historic modernist works and architectural gems by Gaudí.
The hotel belongs to the Mandarin Oriental Hotel Group which is an international hotel management group with more than 38 luxury hotels, resorts and residences with a worldwide presence in Asia, Europe and the Americas.
Mandarin Oriental Barcelona Hotel has 120 rooms, 28 of which are suites. All of our exquisite rooms and suites are uniquely decorated by Patricia Urquiola.
In addition to accommodation, the hotel has rooms that we rent for all kinds of events, such as weddings, meetings and business events. Regarding the hotel's gastronomy, we have a 2 Michelin star restaurant, a wonderful cocktail bar, indoor garden Mimosa and the pool terrace where you can enjoy light dinners or spectacular views. The hotel Spa consists of 8 treatment rooms, both facial and body, indoor pool and gym.
About the job
Based at Mandarin Oriental, Barcelona within the Housekeeping Department in Barcelona, the Room Attendant (Sick Leave Cover) is responsible for ensuring the highest standards of cleanliness, presentation and comfort in guest rooms and public areas. The Room Attendant reports to the Housekeeping Supervisor.
As Room Attendant, you will be responsible for the following duties:
• Clean and service guest rooms, suites and assigned areas according to Mandarin Oriental standards.
• Replenish guest amenities, linen and room supplies.
• Report maintenance issues, lost and found items, and guest requests promptly.
• Ensure all rooms are presented impeccably and ready for guest arrival.
• Follow all health, safety and hygiene procedures established by the hotel.
As Room Attendant, we expect from you:
• Strong attention to detail and commitment to excellence.
• Ability to work efficiently in a fast-paced environment.
• Highly responsible, reliable and professional attitude.
• Ability to work cohesively as part of a multicultural team.
• Ability to focus attention on guest needs, always remaining calm and courteous.
• Good customer service orientation.
• Commitment, flexibility and professionalism.
• Previous experience in Housekeeping, preferably within a luxury hotel environment.
• Basic English language skills will be valued.
Our commitment to you
• Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
• MOstay. When you work as hard as our colleagues do, it's important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world.
• Health & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us.
Benefits
• We have a Canteen with a different menu every week, so you can eat during your work shift.
• We have a learning platform where you can be trained in the courses you are interested in.
• Our laundry team will provide you with a clean and ironed uniform whenever you need it.
• Our working environment at the hotel is young, fun and multicultural.
• Complimentary stays and special staff rates.
• You can have a tea or coffee whenever you want in our Coffee corner.
• Be part of a company with worldwide recognition.
• Join a team with a passion for service and luxury.
• You will have at your disposal an electric kick scooter & bike parking.
• We organize staff parties and team buildings throughout the year.
• We offer options for growth and/or projection within the group.
• We offer free weekly physiotherapy sessions, so you can relax.
• Enjoy your birthday, free to spend it with whoever you wish.
Mandarin Oriental is a company that promotes equal opportunities in employment. We highly appreciate the uniqueness of each individual, including their diverse perspectives, cultures, lifestyles, and personal circumstances. Our commitment lies in ensuring equal opportunities for all and creating a work environment that is both productive and free from any form of unfair or unlawful discrimination.
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