Job description
🌟 Join Our Global Family at RIU Hotels & Resorts!
Please note, this job is located in Dublin, Ireland.
Be part of the RIU Plaza The Gresham Dublin team!
RIU Plaza The Gresham Dublin is a landmark hotel with a rich history, proudly offering exceptional service in the heart of Dublin. As part of RIU Hotels & Resorts, an esteemed international company operating over 100 hotels in more than 20 countries, our iconic four-star hotel provides a unique blend of traditional elegance and modern comfort.
We are proud of the distinguished reputation and welcoming work environment that characterises RIU Plaza The Gresham Dublin. As we continue to uphold our standards of excellence and strengthen our presence, we are looking for passionate hospitality professionals to join our esteemed team.
If you’re ready to advance your career at a renowned Dublin hotel with a global hospitality leader, explore our exciting opportunities at RIU Plaza The Gresham Dublin!
🔎 About the Role
This is a unique opportunity to join RIU Plaza The Gresham Dublin as a Senior Duty Manager. In this role, you will be integral in delivering exceptional guest experiences, driving operational excellence and supporting the key business. You will contribute to our commitment to excellence and innovation.
💼 What You’ll Do
Assisting the General Manager and Deputy General Manager with the day to day operation of the hotel
• Management of all Fire, Health and Safety
• Customer Care
• Maintaining Quality of Service
• Maintaining Standards
• Staff Training
• Flexibility
• People management
• Health, Safety & Security
• To conduct fires and security floor walks during shift
• To strive to protect the hotel from potential damage both physical and legal
• To ensure all guests queries are handled promptly and efficiently
• To deal with guest feedback.
• To provide holiday relief in Food & Beverage Departments when required.
• To ensure all guest requests are met or suitable alternatives suggested instead. i.e. Special dietary needs, VIP’s, Special Requests
• To assist in maximizing revenues, cost percentages and menu structure through efficient management
• To be aware of relevant competitor information and market changes to assist with initiating changes to our services / prices as appropriate
• To constantly liaise with Room Service, Restaurant, Bar, and Conference departments to ensure all guest requests are attended to efficiently while meeting and exceeding standards.
✔️ What We’re Looking For
• The role requires a minimum of 2 years of experience in this role in a busy hotel of 300 + rooms
• Academic Hospitality Qualification desired but not essential
• The role requires a hardworking, team player with excellent standards and an eye for detail.
• Food & Beverage Supervisory/Management experience would be an advantage
• Fluency in both written & spoken English essential
💸 Compensation & Benefits
A welcoming and supportive work environment where you will be shaping the future of RIU Plaza enjoying the following compensation & benefits:
• Gross salary: 35,000
• Annual leave: 20 days per annum
• Free meals while on duty.
• Comprehensive training and development programs to enhance your skills and foster professional growth.
• Take advantage of attractive discounts on accommodations within the RIU Hotels & Resorts, allowing you to explore and experience our exceptional properties worldwide.
🌟 Why RIU Hotels & Resorts?
• Your Growth is Our Priority: At RIU Hotels & Resorts, we believe in nurturing talent from within. We are proud to provide our team members with opportunities to advance their careers through training, mentorship, and internal promotions, ensuring your potential is recognized and rewarded—whether locally or internationally.
• A Culture of Belonging: Join a team where your ideas and efforts truly matter. We foster an inclusive, collaborative environment where every voice is heard, and success is celebrated together.
• Rewarding Your Commitment: Enjoy a career with competitive compensation, employee benefits, and perks that reflect our appreciation for your dedication and excellence.
🌍 Our Commitment
At RIU Hotels & Resorts, we value diversity, equity, and inclusion as fundamental pillars of our success. We welcome all applications, regardless of gender, ethnicity, religion, disability, age, sexual orientation, or gender identity. We believe that a diverse team enriches our culture and drives excellence in service.
Additionally, we are firmly committed to sustainability and social responsibility. Through our Proudly Committed strategy, we place sustainability at the heart of all our decisions. This program reflects our dedication to minimizing environmental impact, promoting responsible practices, and making a positive contribution to the communities where we operate.
By joining RIU, you will become part of a company that not only strives for service excellence but also aims to create a positive impact on the world.
