Job description
Pestana Chelsea Bridge Hotel is looking for a professional, calm, and reliable Security Assistant to join our team.
This is an important role within the hotel, helping to protect our guests, team members, building, and assets while maintaining a safe, secure, and welcoming environment at all times. We are looking for someone who is observant, confident in dealing with incidents, and able to remain calm under pressure.
This role offers flexibility and will involve shifts based on business needs, including nights, weekends, and bank holidays.
Key Responsibilities:
Patrol all areas of the hotel and report any unusual activity, safety concerns, or security risks
Help maintain a safe and secure environment for guests, visitors, and team members
Monitor CCTV, alarms, and fire life safety systems, responding appropriately when needed
Respond quickly and professionally to emergency and non-emergency incidents
Support with evacuations, fire alarms, accidents, disturbances, and other emergency situations
Handle guest and colleague concerns in a calm, professional, and respectful manner
Assist with incident management, including completing reports and maintaining accurate records
Report safety hazards, security breaches, and policy violations to the relevant manager
Support with access control, staff entrance procedures, bag checks, and key control procedures where applicable
Escort unwelcome or suspicious individuals from the property when required, following hotel procedures
Work closely with other departments to support the smooth and safe operation of the hotel
Provide a visible and reassuring presence across the property
Deliver a professional and courteous approach at all times, while maintaining confidentiality
What We Are Looking For:
Previous experience in a security, loss prevention, or similar role
Hotel experience would be an advantage
Strong communication and interpersonal skills
Ability to stay calm and make decisions under pressure
Good conflict management and problem-solving skills
A professional, trustworthy, and reliable approach
Ability to work both independently and as part of a team
Good attention to detail and strong observation skills
Confidence in handling incidents, reporting concerns, and following procedures
Flexibility to work shifts, including nights, weekends, and bank holidays
A valid SIA licence would be an advantage
