Job description
Connector / Duty Manager (m/f)
We are hiring a Connector / Duty Manager (m/f),
As a Connector / Duty Manager, you will be the main liaison for guests, managing internal and external services and acting as the primary point of contact throughout their stay. You will act as Manager on Duty. Responsibilities include assisting guests with inquiries about attractions, facilities, services, and activities, providing accurate directions, and delivering excellent service. You will anticipate guests' needs, ensure personalized service, facilitate guest experiences and account management with the Sales Team, and foster interactions between guests, the city, and the hotel. Additionally, you will maintain updated guest profiles, handle requests, complaints, and emergencies efficiently, oversee arrivals and departures, manage financial transactions, reconcile accounts, prepare bills, and support Management with various tasks, contributing to the hotel's excellence through teamwork and proactive suggestions.
Calling wildcard candidates! Our project seeks to be hyper-local in its connection to Porto, but with a global outlook. We believe we can best achieve this by building a team with a diverse set of skills and experience, so culture-fit and a willingness to learn are much more important than experience in identical roles. Transferable skills are desirable but extensive training can be provided to the right candidates.
Working with us
We offer:
• 40-hour working weeks (and we mean it!)
• Rotating shifts and clearances
• Honest rates of pay
• Free private healthcare upon completion of probation period for full-time team members
• Uniform provided and cleaned
• Regular training, tailored to individuals' desired career paths
• Meal allowance
• A supportive work environment
