Job description
Duties and Responsibilities
Vision and Values
As Front of House Trainee, I fully comprehend the vision of Six Senses Ibiza to help people reconnect with themselves, others and the world around them, plus our values of local sensitivity and global sensibility, crafted experiences, emotional hospitality, responsible and caring, fun and quirky and pioneering wellness. By embracing the Six Senses vision and values, I will deliver an exceptional experience for guests and develop hosts to be the very best they can be.
Operational Ownership
In this role, I will assume responsibility for the efficient operation of all Front of House tasks to provide exceptional products and services within brand operating standards. It includes:
• Guest Welcome: Greet guests upon arrival and provide a warm welcome experience.
• VIP Recognition: Maintain and share relevant information about suite guests for the VIP recognition program.
• Guest History Management: Input and update guest information in the PMS, ensuring accurate guest history for future stays.
• Complaint Handling: Address guest complaints and suggestions promptly, logging them for follow-up until resolution.
• Anticipating Needs: Identify service trends and gaps to enhance the overall guest experience.
• Pre-Arrival Familiarization: Review guest profiles and histories before arrival to ensure seamless engagement.
• Department Coordination: Notify relevant departments about guest arrivals and preferences.
• Transfer Assistance: Coordinate guest transfers to and from the hotel and ensure readiness of welcome amenities
• VIP Engagement: Meet with guests listed in the VIP report to assess their experience and satisfaction.
• Cross-Department Collaboration: Coordinate guest requirements across departments for optimal satisfaction.
• Identify opportunities for upselling rooms, late checkouts, and in-resort activities to drive revenue.
• Administrative Efficiency: Prepare and submit operational reports on time, ensuring effective departmental administration.
• Training Participation: Attend meetings and training sessions as required and assist in organizing team involvement.
• To upkeep Six Senses guidelines and standards of service and operation. My performance benchmarks are maintained and exceeded.
• To strictly adhere to LQA standards and guest comments.
• To use multiple platforms, including our Six Senses App, at the same time while managing various pieces of information.
• To be flexible in own schedule between mornings, evenings and/or night shifts, including weekdays, weekends, festive days and/or any other as per operational needs.
• To perform any additional tasks given by Supervisors or above in the organization.
What’s in it for me:
I will learn and grow with our Six Senses Ibiza leaders.
• I will be part of our Mission Wellness Program - with plenty activities to discover Six Senses values, mission and vision along with our beautiful Island.
• I will be delighted with the different flavors in our sustainable canteen, where I will have access to breakfast, lunch and dinner.
• The hotel will provide me with shared accommodation, where I will share the space with fun and quirky people, like me.
• Locker available.
• I will enjoy two days off for each week of training.
• Internship Allowance.
Skills and Experience
To execute the position of Front of House trainee, I am studying a degree or diploma in Hospitality Management, Business Administration or another related field. It is beneficial to have previous experience in customer service roles, such as receptionist, concierge or others.
I am familiar with luxury hotel standards and guest service expectations. I am a personally involved, visible and proactive with excellent organizational skills. I have an intuitive sense of product and service quality, a passion for excellence and an understanding of the sophisticated needs of the luxury customer and I have experience and I am able to work in a cross-cultural environment positively.
I have an excellent command of written and spoken English. Spanish is a plus.
I will maintain a thorough understanding of Six Senses in terms of guidelines, rules and regulations, brand and operating standards, facilities and services.
