Mission: Your role oversees the customer-facing aspects of Hotel Ben Marsalforn Affiliated by Melia, Casa Azure Melia Collection and Palazzo Giuseppe Melia Collection located in Gozo, ensuring a positive and efficient experience for guests, profitability, control costs and quality standards to guarantee total guest satisfaction.
What will you have to do?
- Supervise and coordinate all Front Office operations
- Ensure the smooth running of shifts and the quality of reception services provided
- Ensure compliance with hotel and Melia Hotels International procedures and quality standards
- Manage dislocations in the event of overbooking and follow up on no-shows and late cancellations
- Prepare and welcome VIP and regular customers, and ensure their stay runs smoothly
- Manage cash registers and prepare bank transfers. Monitor accounts receivable management: invoicing, customer balances, follow-up and reminders, etc.
- Set and optimize the team's upselling targets
Conduct ongoing training with existing team members and ensure that new team members are certified as required
Ensure a high level of product knowledge and area knowledge within the Front of House Team – be personally confident to perform hotel site inspections for walk in clients.
What are we looking for?
- At least 2-3 years of experience in a similar role
- High level of English and the knowledge of a second language will be a plus
- University degree in Hospitality
- Knowledge of PMS Opera Cloud would be a plus
- Strong leadership, personnel management, and decision-making skills.
