Job description
Ciao Dublin! Big Mamma is coming to town — and we’re on the hunt for a Guest Relations & Private Room Ambassador to join our brand-new Squadra!
We’re a group of Italian restaurants born in France 10 years ago, now with over 30 trattorias across Europe. Our mission? Serving 100% homemade Italian dishes in beautifully designed spaces, with a huge smile and even bigger energy.
If you’re a people-lover with a flair for hospitality, events, and building strong relationships, this is your moment to shine. 🌟
What You Will Do
• Grow and nurture relationships: act as the main contact for VIPs, regular guests, and private-dining clients — managing everything from new leads and enquiries to events and long-term partnerships.
• Be present in-house: spot opportunities for group bookings, private events, repeat visits, and work closely with the floor team to deliver top-notch guest experiences.
• Manage private events: handle all private room enquiries and bookings from start to finish — proposals, menus, coordination, and follow-ups.
• Collaborate and represent: work with marketing and operations to support activations, events, and campaigns, proudly representing Big Mamma in Dublin and beyond.
What We’re Looking For:
• Proven experience in hospitality, guest relations, or event management, ideally in a lively, high-volume restaurant.
• A genuine people person who loves connecting, communicating, and creating memorable experiences.
• Super-organised, proactive, and confident managing multiple projects at once.
• Commercially minded — you spot opportunities and turn them into lasting relationships.
• Fluent in English (Italian is a big plus!).
• A positive, can-do attitude with plenty of team spirit and smiles to share.
• Flexible availability, including weekends and evening.
Our Offer:
• Permanent, full-time position
• €14,50 per hour ( + the tronc master will share details separately )
• 5 day working week with 2 days off
• Tasty staff food served family style
• Regular training & growth opportunities
• Mobility across all of our venues in Europe
Ti aspettiamo!
BIG MAMMA is an equal opportunity employer. Qualified applicants will be considered for employment without regard to sex, gender identity, sexual orientation, colour, religion, national origin, disability, age or any other characteristic protected by law.
