Job description
What’s the internship?
As Reservation & Revenuein training, you will provide guests with accurate information about rates, availability and hotel services, managing and confirming their reservations to ensure a smooth and satisfying experience throughout the process. In addition, you will learn how to maximise hotel revenue through data analysis and price management. You will develop a global view of the market, demand and guest behaviour.
Your day-to-day
• Providing customer service by telephone or email.
• Responding to enquiries about hotel services, amenities, the surrounding area and other general information.
• Assisting guests with special requests.
• Maintaining records of reservations and cancellations.
• Monitoring daily online prices to ensure they are in line with the pricing strategy.
• Monitor market developments and the competition.
• Regularly monitor the competition, keep up to date with the local market and trends in the main source markets.
• Create and update the events calendar, recognising the importance of these events.
What we need from you?
• Bachelor’s degree in hospitality or related field.
• Must be fluent in local language and English, additional languages will be highly valuable.
• Proactive, positive, energetic, dynamic, emphatic, team-worker and with passion for service.
What to expect from us
• Room for professional growth in one of the largest hospitality companies.
• Training programmes and access to IHG’s training tool.
• Meals whilst on duty.
• Cool work environment and lots of fun! 😊
