Job description
ME Lisbon is a luxury hotel that is part of the prestigious Meliá Hotels International chain. Located in the heart of Lisbon, our hotel offers a unique and sophisticated experience, combining avant-garde design with exceptional service for our guests.
Mission: The Bellman is responsible for assisting guests upon arrival, during their stay, and at departure, while upholding the brand's service standards. This position is essential for ensuring a warm welcome and farewell, enhancing the overall guest experience.
What will you have to do?
• Welcome guests at the hotel entrance with a professional, warm, and elegant attitude, ensuring an excellent first impression.
• Remain at the hotel entrance, opening doors, managing the flow of guest arrivals and departures, and ensuring safety and organization.
• Assist with parking guests’ vehicles (valet parking, when applicable), ensuring safety and proper handling of all cars.
• Transport, store, and deliver luggage carefully and efficiently, ensuring the security and good condition of guests’ belongings.
• Provide information about hotel services, transportation, local attractions, and experiences in a proactive manner.
• Maintain constant communication with the reception team regarding arrivals, departures, special requests, and VIP guests, ensuring personalized service.
• Ensure the entrance, lobby, and surrounding areas are always clean, organized, and aligned with the hotel’s luxury standards.
• Respond promptly and professionally to guest requests or complaints, ensuring quick and effective resolution.
What are we looking for?
• Education in Hospitality or Tourism is a plus;
• Minimum of 1 year of experience in a similar role;
• Fluency in Portuguese and English;
• Strong customer service orientation and attention to detail;
• Excellent communication and professional presentation;
• Knowledge of hotel operations, safety procedures, and emergency protocols.
