Job description
We are looking for Executive Assistant Manager (EAM) - Melia Danang Beach Resort
Mission:
To provide support to the General Manager in the execution of tasks assigned to him/her and with a focus on the management of the Hotel's operational departments, with the aim of maximizing internal and external customer satisfaction.
What will you have to do?
Operations
• Support General Manager in executing action plans to optimize operations and enhance guest satisfaction
• Coordinate with departments to ensure smooth daily operations
• Participate in the hotel’s operating committee
Finance
• Provide input for forecasting and align operations with KPIs
• Support operational audits and ensure compliance with standards
Sales & Revenue
• Assist in upselling activities (Spa, Recreation, Laundry, Transportation) to drive revenue
• Support sales activities, site inspections, and event delivery
Product & Brand
• Handle guest feedback, complaints, and ensure service quality
• Support marketing plans, brand programs, and SOP implementation
• Enhance guest experience across all touchpoints
Rooms Division
• Support supervision of housekeeping, front office, and related areas
• Ensure service standards and coordination across departments
Food & Beverage
• Assist in maintaining F&B service standards and daily operations
• Support revenue optimization and hygiene compliance
Human Resources & Loyalty
• Participate in service culture and brand training programs
• Support loyalty initiatives and ensure guest satisfaction
Sustainability
• Contribute to sustainability initiatives and projects
Health & Safety
• Ensure compliance with safety procedures and regulations
• Participate in training, risk assessments, and emergency preparedness
What are we looking for?
• Having knowledge of hotel operations, Rooms and knowledge of all operational positions of a hotel.
• Demonstrated knowledge of Human Resources Management and Talent Development.
• Knowledge of IT tools used in Hotel Management.
• Total geographic availability.
• International experience.
• Leadership, autonomy, strategic vision and solvent social skills.
• Attention to detail and passion for excellence.
• Dynamic and warm person, with a host profile and ability to lead the operations front and the guest center
