Bellman

Job Description

Follow the Hotels Grooming policy and present a professional and well- groomed appearance at all times. 

 

Ability to work under supervision, polite and helpful to both colleagues and guests, receptive to feedback, good communication skills, friendly, enthusiastic and a willingness to learn. 

 

Good level of spoken and written English. 

 

Possess a positive, motivated, friendly, trustworthy outlook whilst on duty. 

 

Comply with all Human Resources company policies regarding timekeeping, requests for time off, sickness and absence policies, and conduct policies. 

 

To become an ambassador for the Hotel at any time you would be representing the company. 

 

Ensure a high level of product knowledge and area knowledge.  

 

Personalise each interaction with a Guest by using the Guest’s name during conversations. 

 

Must adhere to protocol where applicable and use correct form of address.   

 

Ability to understand and exceed guest’s expectations and needs. 

 

Ability to communicate and interact with multicultural clientele. 

 

Shall assist the guests when they are arriving in the hotel. 

 

Shall monitor the Valet team.  

 

Shall assist the runners and cover their duties when they are not present.  

 

Ensure that all customers receive luggage assistance if needed but never leave the door unattended.  

 

Shall provide guest with a full overview of hotel facilities and directions 

 

Act in a manner that is supportive of the hotel’s Health & Safety policies. 

 

Professionally, personally, and empathetically handle all customer complaints that are brought to your attention. Always listen, empathise, apologise, fix the problem, report the fault.  

 

Eye for details, quality oriented, ability to maintain high standards, receptive to training and coaching, well organised with the ability to handle more than one task at a time. 

 

Look for ways to continuously improve personal knowledge and skills and be actively involved with Leaders in the creation office best practices.  

 

Support, maintain, and enforce the service standards of the hotel. 

 

Comply with all security policies. 

 

Ensure cleanliness, availability and good working condition of equipment and supplies. 

 

Comply with all procedures and policies detailed in the Procedures Manual. 

 

Support the conservation of energy and protection of the environment. 

 

Comply with all Procedures and policies detailed in the Procedures Manual. 

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