Descrição da vaga
What you’ll do We are looking for a Front Office Agent to join the team at SLS Barcelona. Under the guidance of the Front Office Manager, you will be responsible to provide a naturally friendly, helpful and responsive level of service to all our guests, ensuring a high level of guest satisfaction. - Deal with the arrival and departure processes for all guests, ensuring the accuracy of data in all systems. - Greet and assist guests in a warm, courteous, and professional manner. - Handle cash and credit transactions, ensuring the accuracy of guest billing. - Handle guest complaints and inquiries promptly in a professional and empathetic manner, aiming for swift and satisfactory resolution, and striving to resolve issues to ensure guest satisfaction. - Ensure guests receive accurate and timely information about hotel amenities, services, and local attractions. - Always know what events and activities are on schedule and maintain a deep understanding of the local area to provide guests with information about attractions, restaurants, and services. - Stay one step ahead of guests’ needs – record and act on their preferences, and handle their messages, requests, questions and concerns. - Ensure all guests are quoted the correct rate as per the selling strategy and website. - Ensure all telephone calls are answered as quickly and efficiently as possible. - Report any issues to the correct department and check to ensure the work has been completed. - Ensure that the reception and public areas are clean, tidy and presentable at all times.
Requisitos
What we are looking for... - Minimum of 2 years of Front Office experience, preferably in an upscale or lifestyle brand hotel. - Previous experience with pre-opening of a hotel is a big plus. - Someone who understands, celebrates and embraces the SLS brand values. - Ability to multitask and work in a fast-paced environment. - Proactive, positive, energetic, dynamic, emphatic, team-worker, with a high-level attention to detail and passion for hospitality. - Excellent verbal and written communication skills. Fluent in Spanish and English. - You make people feel good - your team, guests, and colleagues alike. You make a positive impact. - You learn quickly and adapt to SLS’s unique culture. - You are humble and open to ideas. We leave our ego at the door and help get things done. - You’re up for doing things differently and trying (almost) everything once. - You want to be part of a team that works hard, supports each other and has fun along the way.
Sobre a empresa
SLS Barcelona, un resort urbano de cinco estrellas de experiencias extraordinarias, trae una nueva variedad de glamour, indulgencia y excelencia junto al mar al distrito costero del Port Fòrum de Barcelona. Aquí, las características distintivas de SLS (ambiente lúdico, trato VIP y experiencias teatrales) se combinan con vistas idílicas para crear un escenario lujoso para que se desarrolle lo extraordinario. El único hotel de 5 estrellas de la ciudad que cuenta con una terraza en cada habitación (471 en total), SLS Barcelona lo abarca todo en su deleite, ofreciendo una variedad de comodidades exclusivas que incluyen restaurantes y bares en la azotea, tres piscinas, un amplio salón de baile de 800 metros cuadrados con abundante luz natural, salas de descanso para reuniones de todos los tamaños, un spa rejuvenecedor y un gimnasio de última generación. ¡Dile adiós a lo ordinario y hola a lo extraordinario! SLS forma parte de Ennismore, una empresa hotelera creativa arraigada en la cultura y la comunidad, con una colección global de marcas emprendedoras y creadas con un propósito en el corazón. Ennismore es una sociedad conjunta con Accor, formada en 2021.
