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Customer XML Support - Málaga

domainTH Executive Search

placeTodas poblaciones, Todo país


Descripción de la oferta

¿Dónde trabajará el candidato/a? Málaga

TH Executive Search is looking for a Customer XML Support to join a company within the Travel & Tourism industry. The Customer XML Support will be responsible to monitor and report on the performance of XML clients within the designated region. He/she will also be expected to provide basic technical support.

Main responsibilities:

- Monitor XML Clients performance against agreed KPIs (number of Searched, Bookings and Volume of errors against a specified time interval).
- Create reports to share with key stakeholders and customers using common tools like MS Excel and internal tools like Triometric and My Admin.
- Support the Technical Account Manager in report preparation.
- Communicate issues/problems with client’s performance to internal teams and track updates until resolution.
- Work closely with customers against agreed SLAs to ensure these are not violated. Activities will include customer/business updates according to SLA.
- Manage the 1st and 2nd level technical support issues.
- Manage communications with local technical supplier companies under the guidance of the IT Manager.


Titulación mínima: FP
Experiencia: De 2 a 3 años
Categoría profesional: Empleado
Residencia: Indiferente

- Bachelor’s degree in Computer Science or similar.
- Previous experience with supporting XML clients in a similar capacity.
- Previous experience with providing desktop level support (desirable).
- Previous experience with customer query handling.
- Good understanding of Travel Industry especially supporting XML clients.
- Good understanding of XML technology.
- Good knowledge of MS Windows 7 & 8, MS Office 2016 and 365.
- Basic all round technical knowledge.
- Good written and verbal communication skills.
- Good Analytical skills.
- Good interpersonal skills and the ability to establish and develop relationships.
- Good presentation skills both in person and written.
- Excellent customer interface skills – both on the phone and I person.
- Ability to diagnose the cause of problems and to provide effective solutions quickly.
- Ability to organise and prioritise work in an effective manner.
- Ability to work within target oriented environment.
- Ability to work under pressure
- Team player abilities.

Último inscrito: Hace 20 días

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