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Customer Service with native Portuguese and C1 English.

domainCrit Interim

placeSanta Cruz de Tenerife, Santa Cruz de Tenerife

event_available09/10/18

Descripción de la oferta

GRUPO CRIT is seeking energetic,vibrant speaking Level 1 Helpdesk agent to work in our new and expanding Flag-ship center located in Tenerife,Spain.

- Responsibilities:

-Interact with customers via telephone, e-mail and the web,providing technical support and problems solving abilities.

-Identify,evaluate and prioritize customer problems and complaints.

-Analyze customer problems and formulate plans of resolution.

-Assist in identifying resolution gaps at the helpdesk and author knowledge base submissions accordingly.

-Evaluate new services,processes and technologies introduced at the helpdesk.

-Participate in departmental training activities including training programs in support of new technologies,procedures,and customer service enhancements Work with departmental staff to promote,develop,and maintain strong customer service values.

-Escalate unresolved issues to support leads,designated (Client) service group


Requisitos

Titulación mínima: EGB/ESO
Experiencia: 1 año
Categoría profesional: Empleado
Residencia: Indiferente

- Requirements:

- Mandatory languages(fluent): Portuguese + English + Spanish.

-Basic PC Skills .

-Good communication skills.

-Availability to work in shifts:7x24(40 hours per week-5 days per week)

-Advanced experience in Organization Development:Service Orientation, Insight, Proactive Cooperation.

-Basic understanding of the principles,theories,and practices of group dynamics and/or team development.

-Basic Business Development: Results Focused,Initiative, Customer-oriented.

- DESIRABLE: Previous experience as helpdesk and similar positions.

Último inscrito: Hoy

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