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La oferta ha caducado

1st leven agent (SPANISH, Dutch and English)

domainCrit Interim

placeSanta Cruz de Tenerife, Santa Cruz de Tenerife


Descripción de la oferta

We are seeking energetic, vibrant speaking Level 1 Helpdesk agent to work in our new and expanding Flag-ship center located in different sites, the most usual sites is Tenerife, Spain.

• Interact with customers via telephone, e-mail and the web, providing technical support and problems solving abilities.
• Identify, evaluate and prioritize customer problems and complaints.
• Analyze customer problems and formulate plans of resolution.
• Assist in identifying resolution gaps at the helpdesk and author knowledge base submissions accordingly.
• Evaluate new services, processes and technologies introduced at the helpdesk.
• Participate in departmental training activities (training programs in support of new technologies, procedures...)
• Work with departmental staff to promote, develop, and maintain strong customer service values.
• Escalate unresolved issues to support leads, designated (Client) service group.

• Fluent in other languages.
• Previous experience as helpdesk and similar positions.


Titulación mínima: Bachillerato/COU
Experiencia: 1 año
Categoría profesional: Empleado
Residencia: Indiferente

• Mandatory languages (fluent): Dutch + English + Spanish
• Basic PC Skills
• Good communication skills
• Availability to work in shifts: 7x24 (40 hours per week - 5 days per week)
• Advanced experience in Organization Development: Service Orientation, Insight, Proactive Cooperation
• Basic understanding of the principles, theories, and practices of group dynamics and/or team development
• Basic Business Development:, Results Focused, Initiative
• Customer-oriented

Último inscrito: Hace 73 días

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