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**Please apply for this position with an English version CV**
You will be responsible to monitor and report on the performance of XML clients within your designated region. You will also be expected to provide basic technical support.
- Monitor XML Clients performance against agreed KPIs (number of Searched, Bookings and Volume of errors against a specified time interval).
- Create reports to share with key stakeholders and customers using common tools like MS Excel and internal tools like Triometric and My Admin
- Support the Technical Account Manager in report preparation
- Communicate issues/problems with client’s performance to internal teams and track updates until resolution.
- Work closely with customers against agreed SLAs to ensure these are not violated.
- Manage the 1st and 2nd level technical support issues.
- Manage communications with local technical supplier companies under the guidance of the IT Manager.
Titulación mínima: Grado Experiencia: De 3 a 5 años Categoría profesional: Empleado Residencia: Indiferente
- Bachelor’s degree in Computer Science or similar
- Previous experience with supporting XML clients in a similar capacity
- Previous experience with providing desktop level support (desirable)
- Previous experience with customer query handling
- Good understanding of Travel Industry especially supporting XML clients.
- Good understanding of XML technology
- Good knowledge of MS Windows 7 & 8, MS Office 2016 and 365
- Basic all round technical knowledge
- Good written and verbal communication skills
- Good Analytical skills
- Good interpersonal skills and the ability to establish and develop relationships
- Good presentation skills both in person and written
- Excellent customer interface skills – both on the phone and I person
- Ability to diagnose the cause of problems and to provide effective solutions quickly
- Ability to organise and prioritise work in an effective manner
- Ability to work within target oriented environment
- Ability to work under pressure
- Team player abilities