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We’re looking for a bright, budding Home Operations associate to join our team in Madrid, working hard across a variety of tasks each day to help keep our guests glowing and hosts happy!
Who Are You?
A travel enthusiast, obviously, but you also eat and drink where the locals do
Fluent in English and Spanish - any extra languages a bonus!
You truly get Airbnb (for hosts and for guests), and you’ll get extra points if you’ve previously worked in the hospitality industry
Someone with an impeccable grasp of the English language, both written and spoken
You love problem solving and will go to any length to find a solution!
You really, really love organising. No, really. Google calendars are your thing and your email inbox is flagged, starred and filed to perfection
You've got a keen eye for detail - and you'll prove it to us by mentioning your favourite holiday location in your application to us. This is a little test we use to make sure you're not applying to every job in sight
Ideally, you’ve previously worked in a client-facing role and in an organisation where coordination among departments was critical to success
Duties and Responsibilities
To be trusted implicitly with hosts’ most-prized possession: their home!
Coordinating maintenance and emergency logistics - no day is ever the same at Hostmaker and it is our job to solve all those unexpected issues when they arise to ensure that our guests have a flawless stay.
To help the frontline team in the day-to-day, being their eyes in the office, managing the schedule and, assisting them with their troubleshooting.
Ensuring our hosts are kept updated on ongoing issues, keeping the responsiveness at impressively high levels.
To put your slick social skills to use daily, liaising between multiple teams across the business and, of course, our external maintenance partners and suppliers.
To work full-time, we work 7 days a week which means some weekends and bank holidays. Alas, it can’t all be fun and games (but we do have plenty of those, too!)