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Sitel is a multinational company leader in global outsourcing services provider of customer experience management with 150 offices across 25 countries and more than 75.000 associates speaking 48 languages. Our contact center associates deliver more than 2.5 million unique customer experiences every day. At Sitel we empower our employees, to be bold, build trust and work together, so finally we can Wow our customer with an outstanding service.
Currently we are recruiting a Customer Service Agents for an exciting, challenging project in the financial field to work with us in Madrid; the main goal of this position is to deliver an outstanding customer experience during all customer transactions and to promote suitable products and services as directed by Sitel's Clients and as required by the individual needs of each customer.
•Full time position 39 h per week
•Type of contract for an specific service
•Training with contract
•Good work environment in a multicultural team
•Ensure the delivery of a quality customer experience on each and every transaction
•Obtains client information by answering telephone calls and emails
•Ensure that all customer contacts are handled in an efficient, effective and customer-centric way
•Ensure that all complaints are recognized, recorded, confirmed and solved effectively
•Maintains and improves quality results by adhering to standards and guidelines; recommending improved procedures
•Ensure that adherence to required shift schedules is observed at all times.
Titulación mínima: Sin titulación Experiencia: 1 año Categoría profesional: Empleado Residencia: Indiferente