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o Maintain good working relationship and good contact with your colleagues and with other departments.
o Ensure consistently high quality of service.
o Take great care of the guests from the moment of reception to departure, provide explanations and suggestions in the menu, book orders on behalf of the guest and presenting a correct account.
o Prevent, capture and resolve complaints in consultation with management.
o Performing all activities occurring Mise-en-Place.
o Be compliant with the cleaning schedule as identified by the Element Hotel.
o Attend department meetings and actively participate in these meetings.
o Ensure proper recording of spillage and by internal deliveries.
o Attend training if desired by the management.
o The serving of food and drinks, always attempting to upsell.
o Providing friendly, professional, and prompt service at all times.
o To properly maintain contact with the guests and leave lasting positive memories.
o Work in a hygienic manner in accordance with HACCP regulations.
o Work as safe as possible, to prevent accidents at work.
o Ensure proper storage and processing of various products.
o Compliance with the Standard Operating Procedures Element Hotel.
o Performing any other tasks which may be reasonably expected of you in our hotel.
Titulación mínima: Sin titulación Experiencia: 1 año Categoría profesional: Empleado Residencia: UE
o Strong communication skills
o Service Oriented
o Emotional Intelligent
o Resistant to stress
o Well groomed
o Must be able to speak English.
o Requires good communication skills, both verbal and written.
o Knowledge of all HACCP standards.
o Demonstrates a correct and safe use of all materials.
o Knowledge of hotel all procedures relating to hygiene, health, fire and safety.
o Complete knowledge of the staff handbook
o Thorough knowledge of the kitchen and everything is served.
o Being able to control the quality and the service standards.