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Quality Manager

domainGrupo Piñero

placeRunaway Bay, Jamaica


Descripción de la oferta

In order to oversee the quality procedures of our two hotels in Jamaica, your main goals will be:

- Team management training and motivation, giving support according to the department needs.
- Complaints management. Supervision of the Customer Service Team.
- Digital Guest Experience. Review of travel-related content blogs as TripAdvisor, HolidayCheck or Expedia. Answer internal satisfaction surveys. Control of CRM and digital guest experience analytics such as our WebApp.
- Quality Control. Responsible for carrying out the internal quality program conducting audits and inspections in different areas, ensuring compliance with Bahia Principe standards.
- Quality Management. Getting involved in the quality enhancement measures, working closely with the Operations Department and being responsible for the quality standards implementation

- Competitive salary.

- Accommodation owned by the company.

- Meals for you within the complex facilities.

- Private medical insurance.

- One yearly return flight to home country.


Titulación mínima: Licenciado
Experiencia: De 3 a 5 años
Categoría profesional: Empleado
Residencia: Indiferente

- Five years hotel experience including guest services & hospitality. Desirable experience in hotel operation and quality control.
- Empathy, critical thinking, assertive communication and creativity.
- Fast writing, reading comprehension, active, responsible, educated, proactive, eager to learn.
- Team orientated, honest, organized, helpful. Good leader.
- Open to work with flexible schedules.
- Bilingual fluency in both English and Spanish.

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