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We are seeking Swedish speaking linguists with experience in tourism to join our Travel Assistance department, which provides multilingual support for international travellers. Working from our new offices in Barcelona, you’ll be at the heart of an international support network that provides 24/7 travel assistance. This is a role where you’ll need to think on your feet and demonstrate good judgement and initiative. You will learn how to provide exemplary customer service under pressure and you’ll rapidly develop skills that will prepare you for career opportunities in supervisory and managerial roles.
Transport order processing and job assignment
Answer incoming calls and messages from operators and passengers
Evaluate and prioritise incidents against risk factors
Follow predefined travel assistance procedures
Complaint handling and incident follow-up
Regular training and coaching sessions to stay up-to-date with best practices and latest policies and procedures
Other tasks including market research, translations and social media management.
21 days paid holiday + your birthday
10% annual bonus (paid ½ yearly)
Fresh fruit daily
Extra benefits from year 2
**Night shift staff also needed, extra benefits and bonuses will be awarded**
Titulación mínima: EGB/ESO Experiencia: De 1 a 2 años Categoría profesional: Empleado Residencia: Indiferente
At least one year of experience working in customer service within the tourism sector
Ability to analyse and assess unexpected situations
Ability to think logically, find practical solutions and take decisions
Excellent command of both English and Swedish
Knowledge of other languages would be an advantage
Friendly, patient, empathetic customer-oriented attitude
Ability to learn quickly and ‘think on your feet’
Proven professional telephone and written communication skills
Excellent computer & internet skills