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Travel Services Europe is the European office for the America based Tour Operator Europe Express, part of Travelopia. The parent office was established in 1990 and Travel Services Europe handles the land operations for both groups and individuals while they are travelling in Europe.
Group Operator role is to organize and plan services provided for groups travelling within Europe. The role will be involved in operating and organizing tour movement throughout the whole of Europe. The individual will be expected to provide excellent organizational and customer service skills and to ensure that budgets are met and tours are successful. Individual will need to show confidence and strength to deal with a variety of problems in a reactive and spontaneous way and to deal with a variety of suppliers including hotels, coach companies, guides, restaurants, entrances.
Major Areas of Responsibility include:
Ability to work within budgets given and make independent decisions to ensure profitability of groups while ensuring a quality service.
Have the flexibility to deal with suppliers from all over Europe, ranging from hotels, guides, coaching, tourist attractions and any other services that the group requires.
Take responsibility for tours while travelling and to resolve problems efficiently and quickly if they occur.
Acceptance of having to deal with problems out of office hours should they occur.
Travel as and when expected to quality control
Work alongside the accounting team in prioritizing pre payments and reconciling of group invoices.
Working within the company internal system (Softrip) to ensure suppliers and pricing is kept accurate.
Other duties as assigned.
Titulación mínima: Diplomado Experiencia: De 1 a 2 años Categoría profesional: Empleado Residencia: España
Candidate must be commercially aware and enjoy statistical analysis with a computer system
Candidate should show creative skills to suggest new itinerary ideas to clients.
Confidence and strength to deal with large groups when travel is needed and control of Tour Escorts
Candidate should be able to show patience and great customer care when with passengers.
Ability to communicate effectively and productively with different nationalities.
Intermediate Knowledge of MS Office products and excel
Detail orientated with superior organizational skills.
High level of both written and spoken English.
Other languages are an advantage, Italian and German are preferred
Ability to multi task and to prioritize work
Capacity to work independently and in a team environment.
Ability to work under pressure and solve problems.
Passionate about providing a great customer experience
Working Location / Hours:
• Job is based in the Barcelona branch of Travel Services Europe
• Operational hours are Monday – Friday, 09.00 am – 6.00 pm.