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Guest Relations Agent (baja excedencia)

domainHotel Mandarin Oriental Barcelona

placeBarcelona, Barcelona

event_available30/07/18

Descripción de la oferta

It is the mission and intent of this position that the Guest Relations will keep the guest's perspective in mind at all times and carry out the mission of the Rooms Department.

The Guest Relations acts as a Hotel Ambassador performing activities for establishing individual guest contact and ensuring the highest level of personalized guest service.

The Guest Relations reports directly to the Guest Relations Manager.

1. Major responsibilities
Communicate all special requirements of the guests to all relevant departments.Attend to the Operations meeting.Ensure that Legendary Quality Standards, policies and procedures are properly understood and followed through.Establish individual guest's preferences and provide the service accordingly.Check arrival and departure reports for a better handling and anticipation of guest needs.Establish a personal contact with guests during their stay and local guests in the lobby and food and beverage outlets.Escort guests to their room and familiarize them with the room facilities.Attend to specific guest's requests ensuring efficient and proactive service.Lobby coverage.Attend hotel site inspections and familiarisation trips as requested.Assist the Concierge duties when needed.RequirementsPrevious Guest Relations experience in a luxury hotel.Knowledge of computers and systems.Successful problem solving skills.Possess an excellent written and verbal command of Spanish and English.Excellent overall communication skills.Strong desire to provide excellent guest service.The ability to work well in a team environment.Possess a pleasant and outgoing personality.

Requisitos

Titulación mínima: Diplomado
Experiencia: De 1 a 2 años
Categoría profesional: Empleado
Residencia: Provincia vacante

Experiencia en puesto vacante.
Nivel alto de inglés hablado y escrito.
Se valorarán otros idiomas.
Experiencia en hoteles de lujo.


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