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Customer Service with Native French + English or any other language

domainRia Money Transfer

placeAlcobendas, Madrid

event_available16/07/18

Descripción de la oferta

We are looking for an enthusiastic Customer Service Agent, to join our friendly team at our EMEA Headquarters in Alcobendas, Madrid. In this role you would provide information to our customers about their transactions and resolve any queries they have.

Your main responsibilities will include:

- Responding via telephone and email to questions/complaints from agents or final customers (senders or beneficiaries of money transfers), resolving any issues that may arise.
- Modifying and correcting data from orders processed incorrectly.
- Maintaining constant communication with the correspondent (paying agent in country of destination) via telephone or email in order to resolve complaints.



Requisitos

Titulación mínima: Otros cursos
Experiencia: 1 año
Categoría profesional: Empleado
Residencia: España

- Good knowledge of MS Office and Internet Explorer.
- At least one year´s work experience in customer service or call centre positions.
- Advanced level of French
- Advanced level of English and knowledge of another language such as bulgarian, ukranian, russian...
- Strong customer service orientation.
- Excellent communications skills (both oral and written).
- Team worker.
- Attention to details.
- Flexibility regarding work schedule.

Último inscrito: Hace 1 días

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