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La oferta ha caducado

Customer Service with German and English

domainRia Money Transfer

placeAlcobendas, Madrid


Descripción de la oferta

We are currently recruiting a Transaction Review Analyst in our EMEA headquarters in Alcobendas, Madrid. This person will establish procedures that warrant the no use of the Money transfer operations for money laundering, terrorist finance and any other illegal activities.

Transactions Review and Analysis:

- Identify any possible suspicious activity, using the tools provided by the company and the knowledge of the current legislation related to money laundries in every country were Ria operates.
- Analyze in detail the orders detected as suspicious to warrant the legal compliance of every wire.
- Receive and analyze the documents sent by the agents and assure that it’s correct, complete and meet the company and the correspondent (paying agents) intern policies.
- Approve all orders after review they meet all the legal and policies requirements.

Work effectively with Agents and Correspondents:

- Work together and maintain a constant and fluent communication with the correspondents to warrant a better customer service.
- Communicate the agents (direct customers) through the system the reason why the order status has been placed on hold and request the necessary documents to release the order.
- Send to the correspondent all legal documents in case they requested.

Customer Service:

- Receive calls from final customers and agents and clarify doubts about the order status.

Collaborate with entities:

- Collaborate to any investigation done by legal entities.
- Prepare reports for the authorities to reflect the results of suspicious activities detected.


Titulación mínima: Otros cursos
Experiencia: 1 año
Categoría profesional: Empleado
Residencia: España

- Excellent oral and written communications skills in English and German
- Ability to work effectiviely in a team
- Multitasking and organizing skills
- Analytical person.

Último inscrito: Hace 62 días

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