Descripción del empleo
●Providing warm, friendly and efficient service according to our steps of service.
●Following our full allergy procedure to ensure the safety of our members, guests and team.
●Possessing a strong understanding of food and drink menus in order to make recommendations, pairings and accommodate specific requests.
●Running food from the kitchen and drinks from the bar to tables when needed.
●Ensuring correct table maintenance throughout the service journey.
●Ensuring all standard operating procedures are followed and implemented
●Providing accountability for designated section.
●Reporting and resolving any complaints and handling all interactions with the highest level of hospitality and professionalism.
●Providing the bill and processing payment efficiently.
●Cleaning and resetting tables to accommodate walk-ins and reservations.
●Performing opening and closing procedures including but not limited to the set up and break down of stations.
●Cleaning, sanitising and maintaining an organised working environment, ensuring all hygiene and safety standards are met.
●Wearing the correct uniform to standard and maintaining the highest level of grooming standards.
●Attending daily team briefings in preparation for shift, to include any menu changes, specials and tastings.
●Supervising, guiding and training others as needed.
●Attending Soho Learn trainings and events to enhance skills, knowledge and passion.
●Following all company policies and procedures in relation to code of conduct, health & safety, security and confidentiality.
●Supporting the team as needed on an ad-hoc basis.
●Developing and maintaining positive, productive and professional relationships with the team, treating everyone with kindness and respect.
