What will be your mission?
Join the Front Office Team at Tivoli Marina Vilamoura Algarve Resort in Portugal as an Intern
As a Front Office Intern (M/F), you will have the opportunity to gain hands-on experience across several Front Office sections, Guest Relations, and Concierge. The internship may also include a cross-training experience in Housekeeping, providing a broader understanding of hotel operations and guest service excellence.
The program is designed to be flexible and can be tailored according to the student's interests and learning objectives, allowing exposure to different areas of the hotel while developing valuable hospitality skills. Throughout the internship, you will collaborate closely with the hotel team to ensure an exceptional guest experience, in line with the hotel's vision and values of customer satisfaction.
What will you do?
- Welcome and complete the check-in process for all guests and group arrivals in a timely and professional manner as well as complete the check-out process for departing guests and groups.
- Manage room allocation in regards to guest characteristics (VIPs, traditional, new customers, etc.) with the correspondent department.
- Handle if necessary, and ensure to keep the front office and management team fully informed of guest requests, inquiries, complaints and/or suggestions given by both guests and other departments.
- Display a knowledge of all hotel products, services, price rates, available promotions and discount packages, as well as daily VIP and special events.
- Be aware and communicate hotel services available (dry cleaning, restaurant reservations) and general safety information.
- Maximize room occupancy at best rates (this includes closing sales and extranets if necessary).
- Use up-selling techniques (promote the DISCOVERY loyalty program and Rewards, other destinations, food and beverages, hotel transportation and facilities).
- Handle incoming guest room reservations.
- Provide information to guests about the property and the surrounding area (museums, monuments), including special events, sights, restaurants, activities, etc. in the city.
- Respond to guest requests for special arrangements or services (e.g., transportation, reservations, dry cleaning) by making arrangements or identifying appropriate providers.
- Follow company brand standards.
- Assist other departments, as necessary.
- Inform and provide night services to guests (e.g. wake-up call).
- Manage invoicing payments and cash operations during the night shift.
- Run rounds, check for irregularities, shutdown windows, doors, etc.
What are we looking for?
- We are looking for Front Office Interns
- Vocational training on hospitality/Rooms Division.
- Fluency in local language and knowledge of English is highly valuable.
- Ability to work on his/her own and as part of a team.
- Organizational skills.
- Ability to work under pressure.
- Customer service oriented.
- Focus on detail.
Internship Benefits
- International experience in a diverse environment with over 150 different nationalities.
- Meals provided in the staff cafeteria.
- Shared accommodation in a staff apartment, with shared rooms.
- Uniforms provided, including laundry service.
- Internship certificate upon completion.
- Career development opportunities with both national and international challenges.
- A wide range of training programs designed to develop professional skills.
- Well-being initiatives and other benefits applicable for Tivoli Marina Vilamoura employees.
