Descripción del empleo
Portals Hills Boutique Hotel, a charming boutique property with 31 rooms, is seeking a dedicated Front Office Agent to join our team for the 2026 season. What You’ll Do: Welcome and assist guests, serving as the first point of contact for all guest interactions. Manage pre-arrival calls and post-departure emails to ensure a personalized guest experience. Handle reservations accurately using Opera Cloud or similar systems. Create individual offers for room reservations tailored to guest preferences. Promote hotel products and services through upselling and cross-selling. Coordinate guest services and concierge activities, including restaurant bookings, excursions, and local recommendations. Handle yacht reservations and other premium services. Support front office operations during morning, afternoon, and night shifts. Work collaboratively with the hotel team to ensure smooth daily operations. What We’re Looking For: Previous experience in front office roles, preferably in boutique hotels. Professional English proficiency. Experience with Opera Cloud Excellent communication, interpersonal, and customer service skills. Ability to create tailored offers and promote hotel services. Flexibility to work rotating shifts (morning, afternoon, night). What We Offer: Seasonal employment for the 2026 season, with the possibility to work in winter at another hotel within our company. Full-time, fixed-discontinuous contract. Extra day off on your birthday. Discounted rates at our company hotels. The chance to be part of a professional team delivering exceptional boutique experiences. If you’re passionate about hospitality, providing personalized guest service, and delivering outstanding experiences, apply now to join our team for the 2026 season!
Requisitos
Ubicación de la vacante
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Sobre la empresa
Bañado por las cristalinas aguas del Mediterráneo y sobre unas impresionantes colinas de Calvià se sitúa el nuevo y prestigioso Portals Hills Boutique Hotel. A tan sólo unos minutos de Puerto Portals, el puerto más chic y popular de Mallorca, usted se encontrará en una de las zonas más exclusivas de esta paradisíaca isla. El lujoso Portals Hills Boutique Hotel adopta un enfoque cosmopolita, con su moderna interpretación de la arquitectura, el arte culinario y los servicios de alto nivel. Nuestro espacio idílico está marcando nuevos estándares de servicio y calidad en la industria hotelera, y es que no es sólo un gozo para los sentidos sino que además ofrece una experiencia realmente única en uno de los mejores destinos de toda Europa. Superar sus expectativas es nuestro principal propósito. ----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- Bathed by the crystalline waters of the Mediterranean and on the impressive hills of Calvià is the new and prestigious Portals Hills Boutique Hotel. Just a few minutes from Puerto Portals, the most chic and popular port in Mallorca, you will find yourself in one of the most exclusive areas of this paradisiacal island. The luxurious Portals Hills Boutique Hotel takes a cosmopolitan approach, with its modern interpretation of architecture, culinary art and high-end services. Our idyllic space is setting new standards of service and quality in the hotel industry, and it is not only a delight for the senses but also offers a truly unique experience in one of the best destinations in all of Europe. Exceeding your expectations is our main purpose.
