Descripción del empleo
What will be your mission? Join the F&B Team at Tivoli Marina Vilamoura Algarve Resort in Portugal as an Intern As a F&B Service Intern (M/F) , you will be responsible for trainig and collaborating with the hotel team in the F&B service, from preparation to serving and coordinating the service with the kitchen team, complying with internal standards and procedures in order to guarantee a quality and excellent service, exceeding customer expectations.What will you do? • Provide excellent customer service that promote satisfaction. • Welcome and acknowledge all guests according to company standards. • Maintain a direct and frequent contact with guests, especially during the most important moments of their stay, like breakfast, lunch, dinner and/or any events or meetings (banqueting, coffee breaks, etc.). • Demonstrate an excellent knowledge of frequent guests, paying attention to their preferences. • Be aware and offer the different products and services available at the hotel’s restaurant. • Review daily specials and changes on the menu with the correspondent F&B team. • Handle restaurant reservations. • Effectively communicate with the Kitchen Staff to make sure orders are accurate and delivered promptly. • Carry out the setting up and cleaning of the tables of the restaurant and meeting rooms as required. • Fulfill processes and procedures related to product set ups, quality and service according to brand standards. • Deliver checks and collect bill payments from guests, using the point-of-sale system, handling money, processing credit and debit cards. • Identify opportunities to increase the F&B Department income by Upselling. • Ensure that all F&B outlet are clean, neat and tidy and ready to accept guests. • Follow all relevant health department rules/regulations and all customer service guidelines. What are we looking for? • We are looking for F&B Service Interns • Vocational training on hospitality/F&B/kitchen . • Fluency in local language and knowledge of English is highly valuable. • Ability to work on his/her own and as part of a team. • Organizational skills. • Ability to work under pressure. • Customer service oriented. • Focus on detail. Internship Benefits • Experiência internacional – diversidade de 150 nacionalidades diferentes. • Refeições na cantina. • Alojamento partilhado num apartamento para STAFF. • Fardas e serviço de lavandaria para as mesmas. • Certificado de estágio. • Oportunidades de desenvolvimento de carreira, com desafios nacionais e internacionais. • Grande variedade de programas de formação para desenvolver competências. • Iniciativas de bem-estar, incluindo condições de trabalho flexíveis.
Requisitos
Sobre la empresa
Minor Hotels es un grupo hotelero mundial que opera más de 550 hoteles, complejos turísticos y residencias en 56 países de Asia-Pacífico, Oriente Medio, África, el Océano Índico, Europa y América. Como propietario, operador e inversor hotelero, Minor Hotels satisface las necesidades y deseos de los viajeros de todo el mundo a través de su variada cartera de ocho marcas hoteleras: Anantara, Avani, Elewana, NH, NH Collection, nhow, Oaks y Tivoli. Como parte de Minor Hotels, la región de Minor Hotels Europe & Americas es responsable de más de 350 propiedades en 30 países y tiene previsto crecer en todos los segmentos, centrándose en sus marcas de lujo y de gama alta.
