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Front Office Agent - Melià Milano

Meliá Hotels International

Milão, Italy

1 vacancy

0 people applied to this job

Job description

Latest 24h

Permanent

Receptionist

City lovers choose our hotels. Located in the most popular cities, we are renowned for our exceptional service and warm Spanish hospitality. Treat yourself to an autumn escape in the city of your dreams and stay in our hotels where every moment is unrepeatable. Soul Matters. Mission: To manage properly all the activities related to Front Office Department Main responsibilities: • Check-in and check-out hotel guests in a timely and professional manner. • Process all payments according to established procedures. • Welcome guests in a friendly, prompt, and professional manner • Register guests, issue room keys and provide information on hotel services and room location • Up-sell rooms when possible, to maximize hotel revenue • Accurately process all cash and credit card transactions in accordance with established procedures • Communicate any outstanding guest requests or issues to management that may require additional monitoring or follow-up. • Respond appropriately to guest complaints • Make appropriate service recovery gestures in order to ensure total guest satisfaction. • Perform other duties as assigned. What are we looking for? • Candidate must be available to work various shifts including mornings, evenings, nights, weekends and/or holidays. • Must be fluent in English; other languages are preferred. • 1-year experience in a fast environment in the same or similar position in a hotel/resort. • Passionate for Hospitality and with a strong attitude to interpersonal relationships

Requirements

Residence

Indifferent

Minimum degree

None of the above

Experience

Not required

Report offer

About the company

Meliá Hotels International

Palma de Mallorca, Spain

Hotel Chain

Website

Somos la compañía líder en España y una de las mayores del mundo, con diez marcas reconocidas y más de 370 hoteles en cuatro continentes. Meliá Hotels International es el único entre los veinte mayores grupos hoteleros internacionales con un origen vacacional y con el tamaño ideal para combinar una excepcional hospitalidad con una gestión eficiente y cercana a sus stakeholders. Todo esto, unido a nuestra calidez y pasión españolas, nos hace únicos y diferentes. En Meliá todos somos Very Inspiring People, grandes profesionales que hacen el día a día más fácil y excepcional. Desde el recién llegado hasta el más veterano, todos ellos reúnen unas cualidades únicas e importantes que hacen que trabajar en Meliá sea una oportunidad de crecimiento constante y un pasaporte para crear tu futuro donde quieras.

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