Company Description Mystic Ocean is a new ocean cruise company based in Portugal, that offers cruises along iconic destinations such as Mediterranean, Baltic and North Seas. With a focus on delivering a value for money experience to its guests, Mystic Ocean is committed to establish a corporate culture focused on creating enriching career paths that create new opportunities for growth to our crew members. Job Description • To ensure that the highest-level Guest Service is practiced at all times and that the Guest Service Team is working as per company procedures. • To always greet and treat passengers in a friendly and professional manner. • To assist the Guest Service Manager with all required tasks and duties. • To supervise, coach, train and support the Guest Service team in cooperation with the Guest Service Manager. • To ensure that passenger complaints are always treated in the most diplomatic way. • To follow up on previous complaints and ensure that the passenger´s problem has been solved to their satisfaction. • To have an extensive knowledge about all outlets and services onboard to give the best possible passenger experience. • To ensure that guest satisfaction is always as high as possible. • To be present as much as possible at the Reception counter during the day. • To handle Guest service duties such as Check-In, Check-Out, Lost Items handling, cash handling and all kind of passenger requests in a professional manner. • To support all departments in regards to guest satisfaction and guest support. • To prepare the working schedule for the Guest Service team in cooperation with the Guest Service Manager. • To create side duty schedules for the Guest Service team in cooperation with the Guest Service Manager. • To assist with the organization, planning and execution of several passenger activities and events. • To promote all revenue outlets onboard to passengers. • To support passengers with special needs and who had an accident/ death and accompanying them to shore hospitals for support and translation. • To plan, organize and advertise the daily program onboard in cooperation with several departments. • To ensure that work stations are cleaned according to schedule, following the detail of USPH standards. • To submit work orders when deficiencies are noted or when maintenance is required and to follow up on the work orders in a timely manner. • To perform any other duties set by company policies, Senior Management or Guest Service Manager. Qualifications • Minimum of two (2) years’ experience in a hotel on land or one (1) years’ experience on board a cruise ship in similar position required. • Must be fluent in written and spoken English as well as German. • Any additional foreign language is a plus. • Excellent interpersonal and public communication skills. • Must have good administrative skills (Microsoft Office) Knowledge in MXP / POS is a plus. • Basic accounting skills and excellent organizational skills required. • Must possess excellent leadership skills and the ability to interact with all levels of people.

Requirements

Experience

Not required

Residence

Indifferent

Minimum degree

No Qualifications

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About the company

DouroAzul

Oporto, Portugal

Cruises

Website

A DouroAzul é a líder de mercado nos cruzeiros turísticos no rio Douro, tendo sido reconhecida a sua dinâmica empresarial com a atribuição, consecutiva em 2010 e 2011, do Estatuto PME Excelência, e em 2014 e 2016 como Europe's Leading River Cruise Company. Com uma frota de 11 navios-hotel destinados a cruzeiros de segmento de luxo, pretende prestar um serviço que supere as expectativas do cliente pela sua qualidade, inovação e excelência.

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