Job description
Owned by CPP Investments, Nido Living is a best-in-class real estate investment and operating platform focused on purpose built student accommodation (PBSA). Nido has exciting plans to grow its portfolio offering throughout Europe. Nido delivers the best customer experience by creating and maintaining communities that place guest’s wellbeing and safety at their centre.
PURPOSE OF THE ROLE
The Administrator is responsible for the day to day administrative and reception operations of the residence.
Operations
• Promote a ‘guest first’ culture and ensure their expectations are met.
• Take responsibility for management of the office and reception.
• Ensure that the customer service level of the reception team remains high, and the agreed service level agreement is followed
• Provide a personalize service by keeping updated on local events, festivals, and new attractions to provide guests with current and relevant information.
• Assist with the marketing of the hotel, working with the central Marketing team to ensure the relevant strategy goals are delivered at residence level.
• Manage the sales process at the residence
• Manage and communicate room cleans and reactive maintenance works.
• Assist the Systems team with the management of the property management system, ensuring all data entered by the team is correct and viable.
• Deliver on customer satisfaction targets.
• Address and resolve complaints promptly and effectively, following hotel policies and procedures. Escalate them when necessary to the management team.
• Assist with supervision of housekeeping operations to ensure that the site always remains presentable.
• Implement and ensure that Nido Standard Operating Procedures are adhered to by on-site staff and guests.
Compliance
• Assist with health and safety standards of the hotel to ensure they are adhered to, and the team are trained and up to date with changing responsibilities, legislation and obligations.
• Ensure compliance with all agreements and contracts in delivery to guests, suppliers, and stakeholders.
• Ensure that reporting and monitoring structures are in place to identify accidents, incidents, behaviour, and activities which may be detrimental to Nido and its reputation and promptly instigate corrective plans.
Financial
• Assist the General Manager with budget management, occupancy commitments and cost plans
•• Assist in the implementation of cost management and revenue-generating initiatives to enhance operations.
