Job description
As Spa Guest Services Agent (GSA), I fully comprehend the vision of Six Senses to help people reconnect with themselves, others and the world around them, plus our values of local sensitivity and global sensibility, crafted experiences, emotional hospitality, responsible and caring, fun and quirky and pioneering wellness. By embracing the Six Senses vision and values, I will deliver an exceptional experience for guests and develop hosts to be the very best they can be.
I will fully embrace, implement, safeguard and internally market the overall Wellness philosophy, concepts and programs such as Sleep With Six Senses, Eat With Six Senses and Grow With Six Senses platforms. All aspects of these wellness initiatives will be adopted and promoted throughout the human resources and training functions.
Responsibilities
In this role, I will assume full responsibility for the efficient operation of all guest experience tasks to provide exceptional products and services within brand operating standards.
I will perform the following relevant tasks for this role:
• Attend meetings and training as required by supervisors.
• Assist with the setup and smooth running of daily operations at the spa reception, maintaining Six Senses Spa standards.
• Ensure the reception area and spa front of house are clean, organized, and presentable always.
• Make, reconfirm, and verify guest bookings, including appointment scheduling for upcoming days.
• Manage guest profiles meticulously, ensuring accuracy and avoiding duplication.
• Escort guests to their designated areas, explaining the guest journey and enhancing their experience.
• Address guest complaints promptly, logging guest comments and feedback for improvement.
• Answer phone and email inquiries promptly and professionally.
• Serve welcome drinks or other menu offerings to guests as required.
• Provide courteous, prompt, and accurate service to all guests.
• Offer retail products appropriately to guests, ensuring the retail area is set up according to standards.
• Log all product recommendations and upsell spa, fitness, and wellness activities to enhance guest experiences.
• Assist with stock counts for retail and professional items when required.
• Prepare and process guest bills accurately.
• Maintain proper documentation by filling out controls, reports, and relevant forms during shifts.
• Ensure cleanliness and hygiene in spa areas, including common spaces and wet areas.
• Replace towels and amenities as needed to maintain operational standards.
• Monitor and report any lost and found items, guest incidents, or equipment issues to management or designated team.
• Attend meetings and training sessions as required by supervisors.
• Assist management with any additional tasks as needed to support the spa team and operations.
• Maintain and uphold Six Senses operational and service guidelines, exceeding performance benchmarks and adhering to LQA standards.
Qualification
To execute the position of SPA GSA, I confirm that I have the required qualifications>
• I have least two years’ experience in a similar or higher role within luxury spas and health clubs, supported by proven certifications and diplomas.
• I am a personally involved, visible and proactive host with excellent organizational skills, an intuitive sense of product and service quality, and a strong passion for excellence.
• I have a clear understanding of the sophisticated needs of luxury customers and proven experience working positively in a cross-cultural environment.
• My technical skills include MS Office: Word, Excel, PowerPoint and Outlook.
• I consistently keep myself updated on the latest trends in fitness and wellness.
• I have an excellent command of written and spoken English, along with knowledge of the local language and customs.
• I am committed to maintaining a thorough understanding of Six Senses, including its guidelines, rules and regulations, brand and operating standards, facilities and services.
The above is intended to provide an overview of the role and responsibilities for a Spa Guest Services Agent at Six Senses Ibiza. It is not and does not infer that the above is an inclusive and/or exhaustive list of the duties and responsibilities inherent in the position.
Six Senses Ibiza is an equal opportunity employer. This policy applies to all terms and conditions of employment.
