Looking for a GEX - Guest Experience Assistant job Italy ?We've got you!

Job Summary: The Aura Host meets the daily operations of the department, committing to achieving excellence in customer satisfaction. The trainee will help the department in the following activities. What will I be doing? • Comply with the attributes, standards and manuals that apply in their department, as well as ensure compliance in other areas. • Ensure the customer experience, personalising their stay, anticipating their needs and exceeding their expectations. • Efficiently use the different customer experience management tools. Be aware of the Voice of the Customer results, complying with the defined improvement plans. • Manage the guests’ digital experience, according to the global strategy. • Manage customer incidents, following the established protocols. • Comply with Sensory Architecture in the different areas of the hotel, in terms of lighting, decoration, aroma and background music. • Verify material orders following the set product guidelines, for better optimisation of economic resources. What are we looking for? • Bachelor degree • Passion for Hospitality • Very good knowledge of Italian and English

Requirements

Experience

Not required

Residence

Indifferent

Minimum degree

None of the above

Report offer

About the company

Meliá Hotels International

Palma de Mallorca, Spain

Others

Website

Somos la compañía líder en España y una de las mayores del mundo, con diez marcas reconocidas y más de 370 hoteles en cuatro continentes. Meliá Hotels International es el único entre los veinte mayores grupos hoteleros internacionales con un origen vacacional y con el tamaño ideal para combinar una excepcional hospitalidad con una gestión eficiente y cercana a sus stakeholders. Todo esto, unido a nuestra calidez y pasión españolas, nos hace únicos y diferentes. En Meliá todos somos Very Inspiring People, grandes profesionales que hacen el día a día más fácil y excepcional. Desde el recién llegado hasta el más veterano, todos ellos reúnen unas cualidades únicas e importantes que hacen que trabajar en Meliá sea una oportunidad de crecimiento constante y un pasaporte para crear tu futuro donde quieras.

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