Job description
GEX - Guest Experience Coordinator
About Meliá Durres
Meliá Durres is a premium beachfront resort on the Adriatic coast, renowned for its exceptional service, modern facilities, and Mediterranean charm. As part of Meliá Hotels International, we are committed to creating unforgettable experiences through hospitality excellence and personalized service.
Job Mission
As a Guest Experience (GEX) Coordinator Intern, you will be at the heart of our guest journey, ensuring every interaction reflects our brand’s commitment to excellence. Your mission is to support the GEX team in delivering personalized experiences, handling guest requests, and maintaining high standards of service that enhance satisfaction and loyalty.
What You Will Do
• Assist in Guest Relations
Welcome guests, provide information about hotel services, and ensure their needs are met promptly and professionally.
• Support Personalized Experiences
Help coordinate special requests, celebrations, and tailor-made services that create memorable stays.
• Manage Guest Feedback
Collect and analyze guest feedback, assist in resolving issues, and contribute to continuous improvement initiatives.
• Coordinate with Departments
Work closely with Front Office, Housekeeping, and F&B teams to ensure seamless service delivery.
• Maintain Brand Standards
Ensure all guest interactions reflect Meliá’s values of warmth, professionalism, and attention to detail.
• Learn and Grow
Gain hands-on experience in guest experience management and understand the dynamics of luxury hospitality operations.
What We Are Looking For
• Education: Currently enrolled in Hospitality, Tourism, or related studies.
• Passion for Service: Genuine interest in creating exceptional guest experiences.
• Communication Skills: Strong interpersonal and language skills (English required; additional languages are a plus).
• Problem-Solving: Ability to handle guest concerns with empathy and efficiency.
• Team Player: Collaborative mindset and adaptability in a fast-paced environment.
• Professional Attitude: Positive, proactive, and detail-oriented approach to work.
Why This Internship Matters
This internship offers a unique opportunity to develop skills in guest experience management, a critical area in luxury hospitality. You will learn how to anticipate guest needs, deliver personalized services, and contribute to the hotel’s reputation for excellence. Your role will directly impact guest satisfaction and loyalty.
