Job description
Conference & Events Trainee
What will be your mission? As Sales Executive, you will be the Salespoint of contact for all existing and potential customers to the hotel and will negotiate and confirm all events within the guidelines of the Hotels Sales Strategy.What will you do?
• Assure that the guests/clients receive a service adapted, when possible, to their preferences, needs, lifestyles, and forms of working and interacting.
• Maintain good relationship with the guests/clients, ensuring that all of them have a service and experience adapted to their preferences and needs.
• Develop new effective approaches to building up the position of the hotel with the specific partners and establishing strategic alliances.
• Behave by our beliefs: the guests and clients are our number 1 priority, coordinate different departments in order to assure a high quality experience and create an excellent service attitude.
• Make sure that the specific requirements are correct and coordinate them with the corresponding department.
• Offer different possibilities for external and internal services (meeting rooms, restaurants reservations, car rental, etc.)
• Assure that clients/guests feel accompanied at every moment, as well as connected with their city of destination.
• Have a thorough knowledge of the services offered by the company, and also in the place/city (restaurants, leisure facilities, transport facilities, museums, etc.).
• Organize and coordinate (together with the clients/ guests) the preparation of the activities of interest, according to their needs.
• Maintain a direct and frequent contact with clients/guests, especially during the most important moments of their stay (events, coffee breaks, site inspections, etc).
• Keep always the meeting rooms and other facilities clean and in a good shape, so that there are a place where guests feel welcome and at easy, feel and experience the place.
• Maintain the contact with guests/ clients in order to find out how to even serve them better next time.
• Accept suggestions of our potentials costumers and work hard to improve our service.
• Lead by example, customizing the behavior and values of the brand, so that they are lived by each of our employees.
• Communicate and give feedback in a correct way; listen and show empathy.
• Surprise our guests by exceeding their expectations.
• Be the best host that customers have experienced during a hotel stay.
• Manage the follow up of the contributions given to the costumers and gather information about their decision.
• Negotiate with the clients the budgets related to the organization of events, hotel services, etc…
• Draft the work/service order sheets related to the services and rooms contracted by customers for the celebration of events, giving it to the Department Managers.
• Accompany customers in guided visits (inspection visits) along the hotel facilities, showing the best and more suitable services and options for them.
• Organized commercial visits to current and potential customers of the environment of the hotel, in order to establish regular contacts and present them the different services of the hotel.
• Organize special events and acts requested by the costumers, coordinating the different hotel departments involved (training courses, presentations, press conference, interviews, etc.).
• Supervise the lounges and facilities installed in them for the celebration of events.
• Check the bills related to the events organized in the hotel.
• Solve the incidences of the revenue of customers (correct valuation of the vouchers, unpayments of “straight to the exit”, etc.), contacting with them and with the NH Hotels Administration Department.
• Define with the Hotel Management, the prices of hotel meeting rooms and lounges, according to its demand and occupation levels, available dates, etc.
What are we looking for?
• Bachelor Degree in any field.
• At least 2 years experiences in Sales & Marketing.
• Strong in inter-personal and leadership skills.
• Experience in hotel/property management or the entertainment business.
• Proficiency in English communication.
• Strong in driving results and good negotiation techniques.
Why choose us? At Minor Hotels Europe & Americas we are committed to shaping exciting careers worldwide and cross-cultural experiences. Our journey is fuelled by the passion and dedication of our incredible teams, who also enjoy inspiring and exclusive benefits such as:
• Worldwide experience – diversity of 150 different nationalities.
• Career development opportunities full of national and international challenges.
• Wide range of training programmes to enhance your skills.
• Wellbeing initiatives, including flexible working conditions.
• Team member recognition programmes, including Memorable Dates.
• Ability to make a difference through our sustainability programme and volunteering initiatives.
• Team member rates and promotions, offering discounted rates in our hotels around the world and exclusive benefits through our corporate loyalty programme.
