This elegant 5-star boutique hotel, member of Design Hotels, overlooking the new luxury Port Vell alongside the Mediterranean Sea, offers a unique hideaway with a modern understated decor. Ideal for luxury holidays in the heart of Barcelona. It boasts a cool, trendy atmosphere, world class amenities and dedicated personal service for a truly memorable hotel experience in the first studio of Pablo Picasso on vibrant Barrio Gótico.

We are hiring! Nos encontramos en la búsqueda de un/a Front Office Manager para nuestro exclusivo hotel Casa Serras Andorra 5*GL, ubicado en el corazón de la capital.

Responsabilidades:

• Liderar y coordinar el equipo de recepción garantizando un servicio impecable y personalizado.
• Asegurar una acogida cálida y una gestión eficiente de todas las estancias de nuestros huéspedes.
• Colaborar con los distintos departamentos para ofrecer una experiencia coherente y memorable.
• Supervisar los procesos de check-in, check-out y facturación.
• Formar, motivar y desarrollar al equipo.

 Perfil:

• Diplomado/a en Turismo o estudios similares relacionados con Hostelería.
• Experiencia previa de mínimo 2 años en una posición similar, preferiblemente en hoteles de 5* o 5 GL.
• Imprescindible, buen nivel de castellano, catalán e inglés.
• Experiencia en upselling, atención al cliente y comercialización de producto.
• Dominio de sistemas de gestión hotelera, preferiblemente Opera Cloud
• Conocimientos de reservas, facturación y gestión de bases de datos de clientes.
• Experiencia demostrada en liderazgo y gestión de equipos.
• Excelentes habilidades de comunicación verbal y escrita, con capacidad para interactuar eficazmente con clientes y equipo.
• Orientación al cliente con un enfoque en la calidad y la personalización del servicio.

FRONT OFFICE MANAGER

Limehome is a digital hotel concept. Our mission is to design a convenient and comfortable experience for our guests with a digital-first approach. Through our Tech DNA and fully digital-enabled guest journey, we want to be the 1st choice in travel for everyone, everywhere. We offer high-quality and comfortable suites in more than 220 locations in 10 European countries.

Be the key to excellent customer service in our Portuguese market! Join our team as a Portuguese and English-speaking Receptionist and create memorable customer experiences. Bem-vindo to a role where positive interactions begin with a Portuguese 'Olá!

How you’ll be hosting with heart:

- You take care of guest on-site, but will take care of inquiries in our ticketing system across all markets, while staying in close contact with our Guest Relations Managers to present an optimal solution for each guest no matter the situation

- You have a watchful eye and open ear when it comes to feedback from the guest and can find creative solutions for problems

- You give our guests a great Limehome experience by responding to their individual needs regarding reservations and services, providing all relevant information and leaving your personal touch when interacting with them

- Besides the front desk, you’ll also handle back-office and online tasks, so your work will be a mix of onsite and digital responsibilities rather than only face-to-face interaction.

- You collaborate with Operations, Guest Experience, housekeeping, and maintenance teams to resolve issues and deliver seamless service.

- You identify pain points & potential for improvement in day to day business and proactively propose solutions

- You manage the Property Management System (PMS), including updating room status, maintaining accurate guest profiles, and coordinating room readiness

What you need to shoot for the stars:

- You have a passion for communication and attending to guests' needs

- You communicate fluently in Portuguese and English, other languages are a plus (Spanish, German and French are highly valued)

- You have at least 1,5 years of experience in a hotel front desk/reception

- You have a passion for customer service and stay calm even in stressful situations

- You fully support the concept and vision of Limehome and work zealously to achieve our goals

- You don't mind working in rotative shifts and during the weekend

- Previous experiences in hospitality or retail are highly valued

Looking for a Reception job in Andorra la Vieja?We've got you!

FRONT OFFICE MANAGER

Receptionist (m/f/d)

FRONT OFFICE MANAGER

Job description

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