Guest Service Agent (Temporal)

Job Description

A Guest Service Agent is responsible for managing the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:
- Ensure accurate and efficient running of reception including check in/out procedures
- Respond to Guest queries in a timely and efficient manner
- Ensure that both the Front Office Manager and Reception Supervisors are kept fully aware of any relevant feedback from Guests and/or other departments
- Demonstrate a high level of customer service at all times
- Understand thoroughly all hotel room categories, room rates, packages, promotions and other general product knowledge necessary to perform daily duties
- Maximize room occupancy and use up-selling techniques to promote hotel services and facilities
- Understand correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy
- Answer switchboard calls, as required - Ensure all Guest deliveries and messages are received effectively and efficiently
- Act in accordance with fire, health and safety regulations and follow the correct procedures when required
- Act in accordance with policies and procedures when working with front of house equipment and property management systems
- Attend appropriate training courses, when required
- Follow and adhere to company brand standards
- Assist other departments wherever necessary and maintain good working relationships with Team Members
- Work with your Manager to identify a specific project to complete during your internship placement

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