Level Manager - Melia Zanzibar

Job Description

Meliá Zanzibar is a luxury all-inclusive resort located on the northeast coast of the exotic island of Zanzibar. Surrounded by a natural coral reef and lush tropical gardens, the resort offers a unique blend of Swahili culture and Spanish hospitality. With world-class amenities, a private beach, and a commitment to excellence, Meliá Zanzibar is a destination where unforgettable guest experiences are created every day.

Job Mission

As a Level Manager at Meliá Zanzibar, your mission is to be the brand ambassador within the hotel, ensuring the seamless implementation of Meliá’s brand standards and delivering exceptional guest experiences. You will lead the Guest Experience strategy, personalize stays, and inspire your team to exceed expectations—contributing directly to the hotel's reputation, guest satisfaction, and overall success.

What You Will Do

1. Elevate the Guest Experience

   • Personalize guest stays by anticipating needs and exceeding expectations.
   • Implement and monitor customer experience tools and feedback systems (e.g., Voice of the Customer).

2. Lead Brand Implementation

   • Ensure optimal application of brand standards across departments.
   • Define and execute improvement plans where necessary.

3. Innovate and Inspire

   • Develop and implement digital and sensory guest experiences (lighting, aroma, music, etc.).
   • Research and introduce innovative services to keep the hotel at the forefront of hospitality.

4. Team Leadership & Development

   • Manage and inspire the Guest Services, Concierge, and Experience teams.
   • Conduct performance reviews, identify high-potential talent, and support training initiatives.

5. Operational Excellence

   • Oversee inventory, supplier negotiations, and material orders aligned with brand guidelines.
   • Coordinate seasonal closures, reopenings, and pilot programs.

6. HR & Administrative Oversight

   • Collaborate with HR on recruitment, payroll, uniforms, and contract management.
   • Promote wellness, social media engagement, and team participation in development programs.

What We Are Looking For

• Education: University degree in Tourism, Hospitality, Marketing, or a related field.
• Languages: Fluent English, an extra language is a plus.
• Experience:
  • External: Minimum 3 years in a similar role within the hospitality industry.
  • Internal: At least 2 years in Guest Experience within Meliá or a comparable brand.
• Skills & Qualities:
  • Deep knowledge of hotel operations and customer experience tools.
  • Strong leadership, communication, and team development skills.
  • Financial acumen and strategic planning capabilities.
  • High attention to detail, innovation mindset, and service-oriented attitude.
  • Proficiency in digital tools and social media engagement.

 

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