- How to professionally answer the phone
- What brand standards to follow when answering the phone
- Placing guests on hold
- Transferring phone calls; introducing a transferred call, blind transfer calls
- How to find a resolution for difficult calls
- How to end a conversation politely
*Please note online Courses are available for 30 days from the time of payment. During these 30 days you may repeat the course and view the slides as many times as you like, however the quiz can be completed only once. There is enough time for you to work through the course materials thoroughly, so please do so before choosing to complete the final quiz. Upon successful completion please email Reception Academy in order to receive a copy of your certificate (if applicable).
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