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Telephone Handling Skills

Descripción del Curso

This superb online training course on telephone handling is ideal for anyone that works in a service environment wishing to improve their telephone skills or planning to start a career in the hospitality industry.

This online course enables you to navigate through previous slides in order to listen to conversations and instructions as many times as you find necessary. The online course also allows you to print material directly from the learning system. Featuring professional audio voiceovers the user can listen to a native English speaker, further improving their English language skills when communicating.

Requisitos

There are no specific requirements.

Solicitud de información

Objetivos del curso

This superb online training course on telephone handling is ideal for anyone that works in a service environment wishing to improve their telephone skills or planning to start a career in the hospitality industry.

The course is tailored to teach telephone handling skills to ensure the students deal with all calls in a professional manner, based on standards set by five star Hotels.

Contenidos

- How to professionally answer the phone

- What brand standards to follow when answering the phone

- Placing guests on hold

- Transferring phone calls; introducing a transferred call, blind transfer calls

- How to find a resolution for difficult calls

- How to end a conversation politely

 

*Please note online Courses are available for 30 days from the time of payment. During these 30 days you may repeat the course and view the slides as many times as you like, however the quiz can be completed only once. There is enough time for you to work through the course materials thoroughly, so please do so before choosing to complete the final quiz. Upon successful completion please email Reception Academy in order to receive a copy of your certificate (if applicable).

 

Qualification:

Awarded by Reception Academy

Datos del Curso

Modalidad
Online
Ciudad
Consultar
Idioma
English
Titulación
Curso
Precio
Consultar
Bonificable
Cancelar
Fecha de inicio
Consultar fecha

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