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Front office receptionist

domainHappy Apartments Barcelona

placeBarcelona, Barcelona

event_available15/05/18

Descripción de la oferta

Happy Apartments Barcelona is seeking a fresh and cool, outgoing person with great communication and organization skills to join our front office team.

As a Front Desk Manager, your role will include key responsibilities such as:
Welcome all guests, handle all arrivals, guests in-house and departures.
Coordinate room status updates with the Housekeeping Department by notifying them of all checkouts, early check-ins, and special requests.
Respond to each guest who approaches the Reception Desk.
Follow procedures and service standards.
Back office tasks: handling phone calls from international clients, taking bookings, responding to inquiries, maintaining the reservations database.
At least 2 years of previous work in the tourism or hospitality industry is a must.


Educational Background:
Academic degree
- - Tourism
- - Hospitality

Qualifications:
Languages: fluent in English and French. Good level in Spanish. Other languages are a +.
One year experience in tourism or hospitality industry
Previous PMS experience is a +.

Skills:
Excellent written and verbal communication skills
Positive and proactive attitude
Problem-solving
Precise and organized person
Independent and customer friendly.
Strong personal skills. Enjoy working in a customer focused environment, with a multi-cultural team.
Work independently and as a part of the team.

Working Hours: 40h/week.
Monday: 11h-20h
Tuesday: Off
Wednesday: Off
Thursday: 11h-20h
Friday: 11h-20h
Saturday: 09h-18h
Sunday: 09h-18h
Must be able to work weekdays, weekends and public holidays. Flexibility is required.

Location: Central Barcelona (next to Las Ramblas, in front Palau Guell)

Benefits: To be discussed

We know that our employees are key to our success, so we aim to recruit excellent professionals to build the best team to make our guests feel at home.

Requisitos

Titulación mínima: Licenciado
Experiencia: 1 año
Categoría profesional: Empleado
Residencia: España

Otros:
Skills:
Excellent written and verbal communication skills
Positive and proactive attitude
Problem-solving
Precise and organized person
Independent and customer friendly.
Strong personal skills. Enjoy working in a customer focused environment, with a multi-cultural team.
Work independently and as a part of the team.

Último inscrito: Hoy

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