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EnjoyBCN is an expanding company specialized in short term luxury property lettings in Barcelona. We are currently looking to recruit to our team a native English and Spanish speaker with excellent communications skills as a concierge Agent.
The ideal candidate must be energetic, creative, resourceful, and must enjoy working in a highly entrepreneurial, highly fluid environment. The position requires excellent concierge, writing, editing, communication and organization skills, as well as a gift for developing professional relationships.
The candidate must be able to work both independently and as a team leader to keep up with our fast-paced environment.
The candidate will be located between our office and properties.
•To anticipate guest needs and create guests for life through wow stories and personalized service.
•To be responsible for the building assigned.
•To be in the known regarding events, restaurants and recommendations.
•Respond to and monitor sales and concierge inquiries submitted to our site and other channels, with the goal of achieving full occupancy for our roster of luxury properties in Barcelona.
•Remain on top of all inquiries, following up in a timely manner.
•Handle the response and booking process to customers' inquiries in conjunction with our current team, but sometimes working entirely independently.
•Answer questions and solve issues in a professional and timely manner.
•Assist the Director of Operations with the front of the house operations.
• Collaborate with the Customer Care and Housekeeping team when needed.
• Permanent contract.
• Competitive salary + bonus.
•Generous objectives commissions.
• Monday to Sunday working schedules from 8am to 8pm, exceptionally to 10pm.
Titulación mínima: Ciclo Superior Experiencia: De 2 a 3 años Categoría profesional: Empleado Residencia: España
•Experience in e-mail communications in an online customer service.
Effective communication skills with customers, including excellent writing
and oral skills.
•Ability to prioritize and juggle tasks based on value to business at any given
•Ability to approach problematic situations with common sense and calm.
• Ability to learn Internet-based tools quickly.
• Fluent in reading and writing of English and French is a must.
. Motorbike permit ( 125CC ) is a must.
Will be a plus:
•Knowledge of other languages will also be highly appreciated.
• Experience in a similar position in a four or five star hotel or apartment rental agency.
• Strong familiarity with much of Barcelona and its neighborhoods.