Formación | Cursos Recepción | The Hotel Receptionist & Opera Training Course en Reception Academy

The Hotel Receptionist & Opera Training Course

Este curso ...

Modalidad:

Presencial

Ciudad:

London, UK

Idioma:

English

Titulación:

Curso
4 weeks/80hours

Precio:

Consultar

Fecha de inicio:

Consultar fecha

Límite de inscripción:

-

Descripción del Curso

4 week entry level Hotel Receptionist course which leads to employment.

£649 (discount rate) £699 (instalment rate)

*Various start dates and all admissions can be received up to 1 day before the course start date:

Weekend Course, 9 Weekends: 16 February – 14 April 2013, Morning Class: 10.00-14.00, Mid-Morning Class: 14.30-18.30
1 October - 26 October 2012,
Morning Class: 7.30-11.30, Mid-Morning Class: 12.00-16.00, Evening Class: 16.30-20.30
29 October - 23 November 2012,
Morning Class: 7.30-11.30, Mid-Morning Class: 12.00-16.00, Evening Class: 16.30-20.30
26 November- 21 December 2012,
Morning Class: 7.30-11.30, Mid-Morning Class: 12.00-16.00, Evening Class: 16.30-20.30
7 January – 1st February 2013,
Morning Class: 7.30-11.30, Mid-Morning Class: 12.00-16.00, Evening Class: 16.30-20.30
4th February – 1st March 2013,
Morning Class: 7.30-11.30, Mid-Morning Class: 12.00-16.00, Evening Class: 16.30-20.30
4th March  – 29th March 2013,
Morning Class: 7.30-11.30, Mid-Morning Class: 12.00-16.00, Evening Class: 16.30-20.30
4th February – 1st March 2013,
Morning Class: 7.30-11.30, Mid-Morning Class: 12.00-16.00, Evening Class: 16.30-20.30
1st April – 26th April 2013,
Morning Class: 7.30-11.30, Mid-Morning Class: 12.00-16.00, Evening Class: 16.30-20.30

 

Objectives

To train individuals with no experience all the fundamentals of becoming a Hotel Receptionist, Learning Opera System and helping them to find a job upon completion.

 

Solicitud de información
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Reception Academy
Nombre Apellido(s)
Provincia E-mail
Población Teléfono
Estudios Edad




Al enviar este formulario aceptas la normativa de uso y la politica de protección de datos y privacidad de Turijobs
Contenidos

Course material covered during the 80 hours training by experienced instructors:


• Understanding & using Fidelio Opera PMS V5 Full Service - Market Leading Hotel Reservation System
• UK 5* Hotel  procedures & brand standards
• Customer service procedures
• Checking Guests in and Out
• All other booking Procedures
• Welcoming guests upon arrival using correct terminology
• Hands-on practise sessions behind our replica Hotel Reception desk
• Introduction to Hotel Accounts used in Front of House
• Becoming familiar with hotel terminology (specific language used in the UK)
• Taking full reservations on the phone and transferring them onto Fidelio Opera PMS
• Guest complaint handling
• Sales & Marketing: learning to up-sell a room to a guest
• Checking-In and Checking-Out guests using Fidelio Opera PMS
• Career path planning for a clear understanding of your future in Hotels
• CV writing skills including our guidance on creating the perfect CV for Hotels
• Interview techniques including our guidance on how to perform in an interview
• Reservation procedures for other departments of the Hotel

Requisitos

Basic level of English.

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